Engagement Specialist --- Blockchain

Company: Kudelski Security
Location: Phoenix
Posted on: May 16, 2022

Job Description:

Job Description Position Summary The Engagement Specialist - Blockchain is responsible for customer satisfaction, value realization of our blockchain services, and customer retention. We are looking for a dynamic team member that has a proven track record in service delivery and customer success. In this role, you will advocate for the customer internally and focus on a positive customer experience. Responsibilities Responsible for the coordinated management of multiple related projects and ongoing customer and program success Serve as the main point of contact for customers Manage internal and external stakeholders Proactively monitor and measure the execution of delivery Identify and communicate customer needs Ensure quality and cost efficiency Take ownership of the successful delivery of the solution and oversight of all deliverables. Regularly report engagement status to leadership team Ensure proper resources are used for project delivery in a cost-effective and efficient manner Coordinate with the extended team to schedule and execute deliverables reviews. Create and deliver executive summaries to enhance value and drive deeper client relationships Schedule and lead status calls Coordinate and participate in business reviews with cross-functional team Secure strong, referenceable relationships within assigned customer base Identify client challenges to expand on opportunities with recommendations and solutions Establish measurable and achievable critical success factors for all engagements Collaborate with Project Managers / Coordinators to ensure project success, team growth, and overall efficiency of the service Manage assigned customer accounts and identify opportunities within customer base to expand Kudelski service offerings through an understanding of other Kudelski domains Schedule scoping calls Ensure follow through on retainer agreements and customer renewal opportunities Your Key Qualities and Skills 3 --- 5 years--- work experience in customer success or service delivery in an Application Security or Governance, Risk, & Compliance security practice. Previous blockchain and / or cybersecurity experience a plus Knowledge of customer service practices Experience with CRM software such as NetSuite Proficient in MS Office, specifically Excel and PowerPoint Technical aptitude to learn software programs Critical thinking skills You don---t have to match all the listed qualities and skills exactly to be considered for this role. In fact, we expect you to master some of these on the job. So please apply Why you---ll love it here If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then Kudelski is where you need to be Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries, including commercial, government and education. Kudelski remains committed to advocating Diversity, Equity, and Inclusion within our organization and throughout the industry. With Kudelski, you can expect Immersion in an incredible culture and the vibe of a fast moving and growing organization full of opportunity. Opportunity to work with innovative, talented peers. Creative problem-solving and the ability to tackle unique, complex projects. Competitive compensation with a benefits package that protects you and your loved ones and allows you to pursue career growth with tuition reimbursement. Generous time off for rest, relaxation, and hobbies. Colleagues from across the globe who are interested in helping clients protect their companies so they can focus on fulfilling their mission. Kudelski Security is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V Company Description Kudelski Security is a premier cybersecurity solutions provider, working with the most security-conscious organizations in Europe and across the United States. Our long-term approach to client partnerships enables us to continuously evaluate their security posture to design and deliver solutions to reduce business risk, maintain compliance and increase overall security effectiveness. Services include: Managed security services and solutions, security incident response, threat monitoring, risk assessment and compliance, penetration testing, device security evaluation, identity and access management, security compliance training, and cyber legal support.

Keywords: Kudelski Security, Phoenix , Engagement Specialist --- Blockchain, Other , Phoenix, Arizona