Engagement Specialist --- Blockchain
Company: Kudelski Security
Location: Phoenix
Posted on: May 16, 2022
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Job Description:
Job Description Position Summary The Engagement Specialist -
Blockchain is responsible for customer satisfaction, value
realization of our blockchain services, and customer retention. We
are looking for a dynamic team member that has a proven track
record in service delivery and customer success. In this role, you
will advocate for the customer internally and focus on a positive
customer experience. Responsibilities Responsible for the
coordinated management of multiple related projects and ongoing
customer and program success Serve as the main point of contact for
customers Manage internal and external stakeholders Proactively
monitor and measure the execution of delivery Identify and
communicate customer needs Ensure quality and cost efficiency Take
ownership of the successful delivery of the solution and oversight
of all deliverables. Regularly report engagement status to
leadership team Ensure proper resources are used for project
delivery in a cost-effective and efficient manner Coordinate with
the extended team to schedule and execute deliverables reviews.
Create and deliver executive summaries to enhance value and drive
deeper client relationships Schedule and lead status calls
Coordinate and participate in business reviews with
cross-functional team Secure strong, referenceable relationships
within assigned customer base Identify client challenges to expand
on opportunities with recommendations and solutions Establish
measurable and achievable critical success factors for all
engagements Collaborate with Project Managers / Coordinators to
ensure project success, team growth, and overall efficiency of the
service Manage assigned customer accounts and identify
opportunities within customer base to expand Kudelski service
offerings through an understanding of other Kudelski domains
Schedule scoping calls Ensure follow through on retainer agreements
and customer renewal opportunities Your Key Qualities and Skills 3
--- 5 years--- work experience in customer success or service
delivery in an Application Security or Governance, Risk, &
Compliance security practice. Previous blockchain and / or
cybersecurity experience a plus Knowledge of customer service
practices Experience with CRM software such as NetSuite Proficient
in MS Office, specifically Excel and PowerPoint Technical aptitude
to learn software programs Critical thinking skills You don---t
have to match all the listed qualities and skills exactly to be
considered for this role. In fact, we expect you to master some of
these on the job. So please apply Why you---ll love it here If you
are seeking a culture that supports growth, fosters success, and
moves the industry forward, then Kudelski is where you need to be
Our rich and successful history with our clients is based on
innovation and trust, serving clients of varying sizes and
industries, including commercial, government and education.
Kudelski remains committed to advocating Diversity, Equity, and
Inclusion within our organization and throughout the industry. With
Kudelski, you can expect Immersion in an incredible culture and the
vibe of a fast moving and growing organization full of opportunity.
Opportunity to work with innovative, talented peers. Creative
problem-solving and the ability to tackle unique, complex projects.
Competitive compensation with a benefits package that protects you
and your loved ones and allows you to pursue career growth with
tuition reimbursement. Generous time off for rest, relaxation, and
hobbies. Colleagues from across the globe who are interested in
helping clients protect their companies so they can focus on
fulfilling their mission. Kudelski Security is an equal opportunity
employer. All qualified applicants for employment will be
considered without regard to race, color, religion, sex, gender
identity, sexual orientation, national origin, status as an
individual with a disability, veteran status, or any other basis
protected by federal, state, or local law. EEO M / F / D / V
Company Description Kudelski Security is a premier cybersecurity
solutions provider, working with the most security-conscious
organizations in Europe and across the United States. Our long-term
approach to client partnerships enables us to continuously evaluate
their security posture to design and deliver solutions to reduce
business risk, maintain compliance and increase overall security
effectiveness. Services include: Managed security services and
solutions, security incident response, threat monitoring, risk
assessment and compliance, penetration testing, device security
evaluation, identity and access management, security compliance
training, and cyber legal support.
Keywords: Kudelski Security, Phoenix , Engagement Specialist --- Blockchain, Other , Phoenix, Arizona
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