100% Remote Higher Level CSR Role. GREAT Pay!! Must Live In Arizona!

Company: Aston Carter
Location: Phoenix
Posted on: January 16, 2022

Job Description:

***The biggest "ask" for this position is having TRULY OPEN availability, Monday thru Sunday. You will not be able to request specific days off for your initial schedule. If offered a position, you will be given a set permanent schedule after training. Shift bids happen twice a year.***Job Description:

• Escalation Support agents will be solving complex incoming cases via phone, email, or chat every day.
• You will be aligned with 1 of the 3 groups in the marketplace: consumers, merchants, and drivers.
• When the "customers" have issues the Agents will be 100% dedicated to them.
• There will be very critical situations that you will have to encounter.
• Agents need to be able to navigate through challenges and maintain professionalism.
• The most severe cases will be handled by the managers.Benefits:
  • Excellent starting pay
  • Real growth opportunity in an actual career role
  • Fantastic benefits with a well known company
  • Paid trainingTop Skills:Customer support, Customer service, Inbound call, Chat support, EmailAdditional Skills & Qualifications:
    • Best To Have -2+ years of experience handling inbound customer issue resolution using chat, email, or phone.
    • Call center, heavy phone work, email handling or chat support are a MUST to be considered for this role
    • Strong Computer Skills, ability to navigate multiple systems, de-escalation experience.Experience Level:Mid-High Level***For immediate interest, email me, Terry Guerra at teguerra@astoncarter.com. Please include your most up to date resume, contact information and the best time to reach you. Thank you!***
      
      
      About Aston Carter:
      
      At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
      Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
      If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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