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Customer Returns Coordinator

Company: Master Electronics
Location: Phoenix
Posted on: January 16, 2022

Job Description:

The Customer Returns Coordinator is a transaction support position responsible for ensuring that back office sales-related tasks are processed and analyzed in an accurate and efficient manner. This role will involve customer part returns, root cause, analyzing reports and constant process improvement. This position will work closely with sales team and to support them. This is a fast-paced job - must be able to "go with the flow" and embrace change.
How you will spend your time:
Perform sales operation support-related activities, such as entering and monitoring customer returns (RMAs), issuing purchase orders, and partnering with our Distribution Center to focus on continual improvement
Receive and process customer return requests via phone, email and web requests
Partner with our internal accounting team to clear outstanding invoice issues related to customer returns for credit
Research open customer returns and extending/closing returns as necessary
Initiate corrective action for repeat return requests
Assign root cause for customer returns
Disposition customer return requests and issue credit accordingly
File supplier warranty claims and prepares shipments for warranty return
Follows through on all entered supplier warranty claims until resolution is reached
Analyze data for all returns company wide and reports trends and status to the Sales Operations Manager
Work closely with the Sales Team
Work closely with various geographically diverse sales team members to assist in successfully completing required daily sales responsibilities
Look for continuous improvement opportunities in workflow processes and task efficiencies to support effective and reliable outcomes for all stakeholders
Performs other duties as requested by Quality Assurance Manager
We're excited if you have:
Working knowledge of Microsoft Office (e.g., MS Word, MS Excel, MS Outlook, MS Access, MS PowerPoint), required
1 - 3 years of experience in warehousing including reverse logistics, inventory control, warehouse operations and supplier-related interactions
Bachelor's degree from an accredited college or university, preferred
Thorough knowledge of supplier warranty processes to include: verification, troubleshooting, authorization, claim submission, part returns/reverse logistics
Passion for driving business improvement and leading change in a geographically diverse, global environment
Proven analytical and problem-solving skills, including the ability to make valid conclusions from assessing operational and sales data while avoiding "analysis paralysis"
Capable to draft professional and coherent correspondence via e-mail or business letters to various internal and external stakeholders
Above average verbal communication skills as evidenced by professional and coherent conversations with various internal and external stakeholders
Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of a variety of work styles, personalities, and career levels
Master Electronics , a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational program.

Keywords: Master Electronics, Phoenix , Customer Returns Coordinator, Other , Phoenix, Arizona

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