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System Engineer

Company: Kudelski Iot
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Position Summary:As a System Engineer, you will be part of the IoT operational team, with focus on RecovR product Kudelskis IoT 2-in-1 solution for automotive dealers and consumers vehicle recovery.System Engineers provide 2nd level of support, drive, and participate in field tests and operate our IoT Cloud platform. The ideal employee can analyze and solve difficult problems under pressure and must be able to operate independently and autonomously. We are looking for a collaborative team player with a customer-driven outlook.Responsibilities
General:

  • Can represent the company on customer(s) premises
  • Participate actively in the System Engineering Team, i.e., day-to-day tasks, attend meetings and workshops, propose improvements, etc.
  • Maintain a can-do attitude and positive and constructive approach towards tasks at-hand
  • Attend and provide relevant training sessions to keep up-to-date skills and knowledge
  • Acquire an adequate level of expertise on matters related to his/her workOperations & Tests:
    • Provide 2nd level of support to our 1st level Call Centers
    • Participate to deployment of dealership in the field
    • Organize, drive and participate to field tests
    • Operate and monitor the IoT cloud platform, including participation to 24/7 shifts
    • Consolidate data coming from the field and tools; analyze, propose, and trigger Product, Processes & Services improvements
    • Listen to customers, help them operate their RecovR platform while consulting with other project team members (Program Manager, Product Manager, Senior/Expert System Engineer, Development teams ) when needed
    • Comply with the processes and defined KPIs
    • Handles customer situations confidently, is aware of customer consequences and knows when to escalate
    • Takes pride in work and solving customer problems efficiently and effectively
    • Is respectful of and helpful to other engineers and enjoys gaining and sharing knowledgeIdeal Candidate Qualities and SkillsBackground:
      • Bachelors in Engineering / Computer Science or Telecommunications degree
      • Fluent in English is a must, French or Spanish languages would be valuable
      • Driving licenseSoft Skills:
        • Customer-driven in his/her attitude and demonstrates good interpersonal skills; face-to-face, over the phone and in written communications
        • DevOps mindset ability to work in both operational & dev environments
        • Works effectively under pressure
        • Self-motivated and takes ownership
        • Results oriented
        • Hands-on and overall team orientation
        • Flexibility - ability to travel up to 40% of the time
        • Autonomous - can work in international team, with manager and half of the team based outside US
          Technical:
          • Knowledge & experience on Cloud technologies (Amazon Web Services, Google Cloud Platform) and related services
          • Monitoring and alerting services (Grafana, Opsgenie)
          • Scripting capabilities (for automation of tasks, reports, data analysis, )
          • Knowledge and/or experience in these areas a plus:
          • IoT
          • Cellular networks standards
          • AGILE & DevOps methodologies
          • Mobile Operating systems basic troubleshooting (iOS, Android)
          • Web and http protocolAbout Nagra-Kudelski GroupStimulating. Motivating. Challenging.The Kudelski Group is a world leader in digital security. Its technologies are used in a wide range of services and applications requiring access control and rights management to secure the revenues of content owners and service providers for digital television. The Group also offers cyber security solutions and services focused on helping companies assess risks and vulnerabilities and protect their data and systems. And finally, it is a technology leader in the area of access control and management of people or vehicles to sites and events.Why youll love it here:If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then Kudelski is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries, including commercial, government and education. Kudelski remains committed to championing Diversity, Equality, and Inclusion within our organization and throughout the industry.With Kudelski, you can expect:
            • Immersion in an incredible culture and the vibe of a fast moving and growing organization full of opportunity.
            • Opportunity to work with industry-leading, talented peers.
            • Creative problem-solving and the ability to tackle unique, complex projects.
            • Competitive compensation with a benefits package that protects you and your loved ones and allows you to pursue career growth with tuition reimbursement.
            • Generous time off for rest, relaxation, and hobbies.
            • Colleagues from across the globe who are interested in helping clients protect their companies so they can focus on fulfilling their mission.Nagra USA. is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M/F/D/Vby Jobble

Keywords: Kudelski Iot, Phoenix , System Engineer, Other , Phoenix, Arizona

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