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Call Center Representative

Company: BCforward
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Call Center RepresentativeBCforward is currently seeking highly motivated Call Center Representative for an opportunity in Phoenix, AZJob Title: Call Center RepresentativeLocation: Phoenix, AZExpected Duration: 4 Months Contract Job DescriptionThe Member Contact call center is responsible for handling over 5,000 inbound calls from customers, members, providers and the general public a month. Questions range from verification of eligibility, enrollment, Medicaid and Medicare. Representatives process enrollment actions and assist members in choosing the best health plan that meets their needs. Along with creating medical attention case referrals: while on the call with the customer navigating multiple systems. All calls are recorded and documented to ensure high quality standards.Job Duties:

  • We handle calls from the public, client members and providers.
  • This is a call center position in a fast-paced setting. Customer service call center experience required.
  • High call volume - 95 calls per day (5 mins average per call)
  • Bilingual preferred - Spanish speaking
  • Must be able to navigate 2 computer screens and several systems all while the customer is on the phone
  • Paid classroom training is scheduled for the first 2 weeks (must be available for complete training), with a dedicated trainer who is available afterwards for learning retention. Training recaps in week 3 & 4 for retention.
  • Customer service experience that includes researching issues and problem solving
  • Ability to use Google platform
  • Good listening skills to ensure the clients questions are answered thoroughly
  • Self-motivated individual who values a job well done and dedication
  • Team player who wants to learn and growInterested candidates please send resume in Word format Please reference job code 161119 when responding to this ad.

Keywords: BCforward, Phoenix , Call Center Representative, Other , Phoenix, Arizona

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