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Bilingual Credit Counselor-Financial Services

Company: Take Charge America
Location: Phoenix
Posted on: January 16, 2022

Job Description:

WHO WE ARE:Take Charge America is a nonprofit financial education and credit counseling agency located in Phoenix, Arizona. We have helped nearly 2 million people nationwide transform their financial futures with one-on-one guidance to pay off debts, regain financial independence and save for the future.As a nonprofit agency, our mission is rooted in providing free financial education. We offer counseling, resources and knowledge to improve financial wellbeing at the individual, household and community levels.Since 1987, we have helped our clients manage and repay more than $6 billion in personal debts - and we have offered much-needed guidance to millions more through our public outreach and education.
THE OPPORTUNITY:Consumers contact Take Charge America for help with a variety of financial challenges, including credit card debt that has become hard to manage. We offer a credit counseling process that includes a complete financial review and personalized budget, along with recommended solutions to help clients resolve their debt, achieve financial freedom and start saving for the future.
THE ROLE:As a Credit Counselor, you will talk with clients about their current financial situation, challenges and hardships to help them understand the available options.--Credit Counselors--build trust with clients by listening carefully and responding with kindness and compassion. Clients should come away from talking with you feeling relieved and hopeful they have found a solution to their financial challenges.--You will walk clients through a complete review of their current income, expenses and debts and use that information to create a budget using our proprietary software. The information clients provide will also determine the solutions you recommend, which may include a Debt Management Plan. Take Charge America manages these plans that allow consumers to pay off credit debt more quickly than doing it on their own.We offer a comprehensive training program to help you become familiar with all aspects of personal finance and debt, as well as the education and services we offer. By the time you begin taking calls, you'll feel confident and well-prepared to help clients find solutions and change lives.
--REQUIREMENTS/CHARACTERISTICS:What makes you a--Credit Counselor:

  • 1-2 years in phone-based/customer service role; experience in the financial service industry a plus
  • You are available to work any schedule between--6am-6pm, M-F; must be flexible, dependable, committed, and open to change
  • You know how to get people talking and listen patiently to their responses
  • You are empathetic and non-judgmental; you like to make people feel better
  • You love to learn new things and are excited by the opportunity to grow
  • You enjoy contributing to a supportive team environment
  • Bilingual--preferred
    CULTURAL FIT:--A casual and diverse environment where compassion is key - everyone at Take Charge America is committed to helping consumers find solutions to their challenges. Whether working with clients or colleagues, we listen with empathy and respond with encouragement.--
    • $17.77 per hour--to start--with paid training
    • Bilingual Differential pay
    • Receive 12 hours of college credit after successfully completing training
    • Benefits start the 1st of the month following 30 days of hire
    • Company paid NFCC Certification
    • Remote work can be available based on performance
    • Competitive health benefits, including: medical, dental, vision, life, short and long-term disability insurance
    • Health Savings Account with $480 annual company contribution
    • Employee Wellness Program with a variety of discounts, prizes, ways to earn money back and low monthly gym access memberships
    • 401k with employer match
    • 13 PTO days per year to start
    • 9 paid holidays & one floating holiday
    • Tuition reimbursement after one year in qualified role for--approved courses; $2,000 annual max with $8,000 cap per employee
    • Casual dress code: Jeans and sneakers welcome! --

Keywords: Take Charge America, Phoenix , Bilingual Credit Counselor-Financial Services, Other , Phoenix, Arizona

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