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IT Help Desk Support Specialist - AZ Only

Company: HSAG
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Are you passionate about - improving -the quality of healthcare?
Are you ready to - leverage your talents -to make healthcare better for everyone?
Do you want the opportunity to - give back -to your community?
Do you want to have - fun at work ?
Then - join -the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!

Summary

IT Service Desk Support Specialist is responsible for supporting the existing Cisco IP Telecommunications environment and general desktop infrastructure, including identifying and resolving Telephony, Cellular phones, hardware and software malfunctions. Support the organization via the Service Desk by assisting the user community. IT Service Desk Support is achieved via electronic ticketing and inbound/outbound trouble calls via the Service Desk Center. - - Proficient in Windows 10, Microsoft Exchange, Microsoft 365, supporting onsite and remote employees. Conduct throughput troubleshooting and problem solving. - Schedule requires After-Hours on-call support and requires flexibility in standard work hours to accommodate special projects requiring after-hours deployment of equipment.

Essential Competencies, Duties and Responsibilities

Cisco desktop phone user assistance and troubleshooting
Active Directory user account creation and permissions
Account creation and user management using Microsoft 365 Admin Center.
Outlook for Microsoft 365 trouble shooting
Windows 10 troubleshooting
MS Teams support
Webex Support
Zoom Support
Jamf MDM support
Apple iPhone and Apple iPad support
Mail flow trouble shooting and message tracking
Mail -filter system monitoring and message recovery
PC diagnostics
Dropbox accounts user creation and permissions
Analytical and technical problem-solving skills
Ability to take direction from senior team members
Quick learner, creative, analytical thinking, resourceful and able to work independently
Resolve / answer questions / how to on MS applications via call/ticket/walk-up/stop-by
Inventory existing equipment and track equipment deployment
Organize existing IT equipment for either reimage or redeployment
Assist new users with initial login to corporate PC
Set up cubical and Offices with Computer Equipment for new hire
Shipping /receiving of computer/IT equipment to/from remote employees
Ability to package equipment and move 40 lbs. box for shipping
Ability to climb 6' latter and pull cable in the ceiling
Ability to install TV's on office walls and run power and HDMI cables
Track all issues / requests via Mange Engine Service Desk Plus
Assist users with technical software issues via remote support (TeamViewer, Desktop Central, Webex)
Relocate personnel/equipment during cubical swap
Create forms for tracking IT equipment/inventory for use at all sites.
Install software applications as needed (depending upon approval) to user corporate laptop/desktop
Desktop / Laptop repair / parts replacement / upgrade
Cellular phone replace / upgrade
Hardware / Software /Component gathering for donations
Create How-To Guides (depending on the issue) for user edification
Project deadlines may necessitate occasional extended work hours.

Additional Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area and volume and the ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Keywords: HSAG, Phoenix , IT Help Desk Support Specialist - AZ Only, Other , Phoenix, Arizona

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