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Account Advisor - National Account Support Team

Location: Phoenix
Posted on: November 23, 2021

Job Description:

Position Overview:This position will be responsible for providing customers with fast, friendly and accurate service. This position will be vital in business development, reaching sales objectives, as well as building and maintaining a profitable desk of business, and servicing all House Accounts.Company Overview:SSF Imported Auto Parts, LLC is an industry leader in the distribution of high-quality parts for European cars. We are in four states and in nine locations. For over 40 years, our philosophy has been to strive to meet our customers' needs and exceed their expectations. We live by the certainty that every individual at SSF makes a unique and important contribution to our success!Essential Job FunctionsOrder Processing: As a member of a busy and dynamic Call Center, filling incoming orders using our extensive catalog database of automotive components, and maintaining delivery and shipping options. Speedy and accurate processing of orders for SSF clienteleCustomer Service: Troubleshooting completed orders, helping with returns, warranties, special orders and other service-oriented issues.New Business Development: Soliciting sales from dormant customers, qualifying and gathering information about customers, and cold-calling prospective new customers. Mailing, distribution and tracking of printed and electronic sales materials.Assist Account Managers with the day-to-day correspondence relating to SSF clientelePromote customer's use of SSF online systemMaintain daily, weekly, monthly call schedule and follow-up scheduleAnalyze and maintain volume on a per account basisManage outbound freight, delivery and returns for customers, along with related expensesEducate customers on new products, promotions, and tools to drive additional sales growthPhone order coverage for Sales Central customers, as well as overflow calls from group peers on an as-needed basisWork with Product Managers to enhance and improve existing product linesto establish and retain a relationship with customersSpecial projects as neededRequirementsExtensive working knowledge and use of factory European Electronic Parts Catalogs. This position is very detail oriented.A background in auto parts distribution is a significant plus, especially in the German and Swedish wholesale parts businessAbility to multi-task, prioritize and resolve customer issues in a prompt and courteous mannerExcellent time management, attention to detail, and ability to work under pressureAbility to work effectively with a team, as well as independentlyWork consistent with SSF Employee Handbook, guidelines, policies and proceduresPhysical DemandsExtensive use of hands and arms and computer monitorOther Skills/AbilitiesExcellent listening, probing, oral and written communication skillsBilingual is a plusProficiency in PC based communications, Internet, Email, MS OfficeUse of IBMi, and PC literateEducation RequiredHigh school diploma requiredWhy choose SSF Imported Auto Parts!Career Development - We offer competitive compensation and growth opportunities.Great Benefits - Full-time employees are eligible for medical, dental, vision, life insurance & 401k.Longevity - Many of our employees have been with the company for over 10 years.Teamwork - Working together is one of the many aspect employees' value at SSF!As an equal opportunity employer, we value diversity and inclusion. Join our team and grow with us!

Keywords: SSF IMPORTED AUTO PARTS LLC, Phoenix , Account Advisor - National Account Support Team, Other , Phoenix, Arizona

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