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Telesales Assistant - (Bilingual) Spanish

Company: Exelon
Location: Phoenix
Posted on: November 22, 2021

Job Description:

3 + month contract assignment with extension possibilities. May perform one or more of the following: - Inbound and Outbound Tele-Sales Calls - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, researches/resolves inquiries and logs customer calls. - Communicates appropriate enrollment options for resolution in a timely manner. - Informs customers about services available and assesses customer needs. - Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. - Prepares standard reports to track workload, response time and quality of input. - Assists in planning and implementing department goals by closing leads and turning them into sales and makes recommendations to management to improve efficiency and effectiveness of the sales process, application process in a team environment. - All other duties as assigned. Bilingual -Fluent in Spanish and English is not required but is preferred. - Queries callers to gather information by inquiring about potential product/service needs. - Communicates appropriate options focused on identified caller needs. - Uses a computerized system to gather information, building caller profiles and log call activity. - All other duties as assigned. Must Demonstrate the following Skills - Ability to works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice. - Ability to follows established procedures on routine work, requires instructions only on new assignments - Ability to conducts outbound calls in a sales capacity providing informed and accurate product/service information using standard scripts and procedures to facilitate sales activity. Bi-LINGUAL needed (Bi-Lingual candidates are paid at the max rate on the posting - .50 more an hour. 12.65/hr. Non Bilingual candidates are paid 12.15/hr at the 38% mark up)Required Skills:Job Type: ContractSalary: $12.65 per hourExperience:

  • Ability to works on assignments that are semi-routine in nature, but recognizes the need for occasio: 1 year (Required)Location:
    • Phoenix, AZ 85003 (Required)Language:
      • Spanish (Required)

Keywords: Exelon, Phoenix , Telesales Assistant - (Bilingual) Spanish, Other , Phoenix, Arizona

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