Front Desk Supervisor - Westin Phoenix Downtown - FT - The Westin - (21133424)
Company: Marriott International
Posted on: November 22, 2021
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Westin Phoenix Downtown, located at 333 N Central Ave, Phoenix,
Arizona, 85004 is currently hiring a Front Desk Supervisor - Westin
Phoenix Downtown - FT.
Assist staff with expediting problem payments (e.g., problems
processing credit card). Follow up with guest regarding
satisfaction with guest-related issues. Process all guest check-ins
by confirming reservations, assigning room, and issuing and
activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Set up accurate accounts
for each guest upon check-in (i.e., sharewiths, separate
room/tax/incidentals, comp). Anticipate sold-out situations and
obtain satisfactory alternative accommodations when the property
cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact
appropriate individual or department (e.g., Bellperson,
Housekeeping) as necessary to resolve guest call, request, or
problem. Coordinate with Housekeeping to track readiness of rooms
for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and
end of shift. Balance and drop receipts according to Accounting
Assist management in hiring, training, scheduling, evaluating,
counseling, disciplining, motivating and coaching employees; serve
as a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Report accidents, injuries, and
unsafe work conditions to manager; complete safety training and
certifications. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information. Anticipate and
address guests service needs. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
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in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Phoenix , Front Desk Supervisor - Westin Phoenix Downtown - FT - The Westin - (21133424), Other , Phoenix, Arizona
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