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Lead Insurance Specialist

Company: Assurant
Location: Phoenix
Posted on: October 15, 2021

Job Description:

Assurant Specialty Property is hiring a Lead Insurance Specialist. As a Lead Insurance Specialist, you'll use your excellent customer service skills and your problem-solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. We are looking for an energetic person who will be responsible for providing exceptional front-line customer service to our representatives, policyholders, and clients. If you are a problem solver and thrive in a fast-paced ever-changing environment, this is the career for you!

Key Responsibilities:

  • Serve as point of contact for escalated /Supervisor calls outside of the scope of normal representative duties.

  • Utilize advanced methods to research and resolve complex issues and to answer representative questions.

  • Assist with new hire training and certification.

  • Follow departmental guidelines and procedures with the ability to analyze situations and use critical thinking and judgment to make difficult decisions when needed.

  • Coordinate workload to ensure that service standards and deadlines are met.

  • Identify, analyze and assist in developing new standard operating procedures.

  • Utilize call center applications to ensure that service standards are met.

  • Monitor, distribute, and resolve system errors

  • Understanding of IVR technology, as well as assist with system project initiatives.

  • Assist Manager with staffing initiatives as needed.

  • Handle limited management functions in their absence.

  • Assist in coaching and providing feedback to staff by distributing monthly quality audits and monitoring staff performance. 

  • Respond to the high volume of inbound calls as needed.

  • Other duties as assigned.

This is a full-time position. Hours of operation are Monday through Saturday from 8:00 am to 8:00 pm.

Qualifications:

Other Requirements:

  • Must be able to work Saturdays as needed.

  • Customer service experience in a high volume call center environment

  • Working knowledge of Microsoft Office Suite and Outlook, as well as proprietary applications including Policy Management System and other Property Solutions web-based applications.

  • Ability to handle multiple tasks and prioritize.

  • Excellent verbal and written communication skills.

  • Strong time management skills.

  • Ability to adapt easily as procedure/client needs change.

  • Good mathematical skills.

Preferred Qualifications:

  • Bilingual (English/Spanish) candidates can speak, read and write effectively in both languages.

Benefits and Value Proposition

  • We offer a competitive salary and comprehensive benefits to full time and part time employees including medical, dental, STD, LTD, life insurance, 401(k), generous paid time off and much more.

  • We strive to maintain a professional, yet friendly environment and promote professional and career development for our employees.

  • Assurant is an Equal Employment Opportunity employer.  All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

To learn more about our current opportunities and apply online, please visit: http://www.assurant.jobs < http://www.assurant.jobs/ >

Follow us on Twitter! http://twitter.com/AssurantCareers < http://twitter.com/AssurantCareers > (@AssurantCareers)

Company Profile

Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $30 billion in assets and $9 billion in annual revenue. Assurant has approximately 14,500 employees worldwide and is headquartered in New York's financial district. www.assurant.com.

Keywords: Assurant, Phoenix , Lead Insurance Specialist, Other , Phoenix, Arizona

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