Property Damage Liability Claims Adjuster

Company: Assurant
Location: Phoenix
Posted on: October 14, 2021

Job Description:

Remote Work from Home position

We are a proven provider of specialty insurance products and services looking for Inside Property Damage Liability Adjusters who are ready to step into our fast-paced energetic environment and drive results while providing exceptional customer service.   We are looking for individuals interested in learning our business, growing their expertise, and becoming a future leader. 

As a Property Damage Liability Claims Adjuster, you will review property damage claim information from the Outside Adjuster, complete the investigation, and resolve the claim.  This requires strong organizational abilities and empathetic interpersonal skills.   You will also be responsible for on-going communication and for providing status updates to the insured and others associated with the claim activity.  

Successful candidates will be self-motivated and be able to learn and adapt quickly to Assurant policies and procedures.  They will be computer literate and comfortable working in a paperless environment.  In addition, they will enjoy working with customers, be effective at listening and communicating, and have confidence in resolving issues and negotiating fair settlements.  

Assurant values a diverse workforce where employees are treated with respect, are encouraged to contribute, and have the opportunity for career growth.  We offer company-subsidized group benefit plans (including health insurance eligibility on the first day of employment), discounted stock purchase plan, tuition reimbursement, and many additional benefits. 

What you will enjoy:

Interacting with customers. Listening and communicating to resolve issues and negotiating fair settlements.

Our Benefits include:

401(k) and profit-sharing plans

Health Benefits coverage from Day 1

Employee Stock Purchase Plan at a discounted rate

Paid vacation, holidays and leave programs

Employee Assistance Program

Flexible spending accounts

Tuition reimbursement

Volunteer opportunities

Assurant values a diverse workforce where employees are treated with respect, are encouraged to contribute, and have the opportunity for career growth.  

What You Should Know About Us

Our uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and how we work with one another

We are a Fortune 500 company employing approximately 15,000 people in 16 countries

We have over 125 years of experience innovating and adapting to the changing needs of our customers

Special Considerations:

May require working overtime and/or weekend hours.

An Adjuster’s license is required for states in which the Claims Adjuster performs their job.  If you do not currently possess the appropriate license(s), Assurant will assist you in obtaining the license within a specified timeframe and cover any related expenses. 

Primary Job Accountabilities/ Responsibilities:

• Investigate and adjust claims according to applicable laws and policy provisions. 
• Conduct claim investigations including but not limited to recorded statements, securing public records, and analyzing report findings.
• Examine claim forms and other records to confirm coverage for loss or damage.
• Review and audit estimates received and settle claims within prescribed limits of authority. 
• Issue payments or deny claim in a timely manner in accordance with policy conditions.
• Effectively negotiate settlements with claimants or their representatives.
• Recognize and document subrogation and salvage opportunities and refer accordingly.
• May be given the more challenging and complex claim activity. 
• Build and maintain effective internal and external working relationships.  
• Collaborate with internal support teams and management as appropriate.
• Effectively collaborate with various departments and levels in the organization.
• Maintain industry knowledge and operational skills and attend workshops, seminars, and other training sessions as appropriate.
• Handle other duties and projects as requested based on business needs.

Basic Qualifications:

• High school diploma or GED
• Three years of property damage liability claims handling experience (1st and 3rd party claims handling)
• Demonstrated proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens

Preferred Qualifications:

• Bachelor’s degree highly preferred
• Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers
• Proven ability to work independently with minimal supervision to manage schedules and meet deadlines  
• Ability to type a minimum of 40 wpm
• Strong listening, problem solving, and negotiating skills
• Strong analytical skills
• Proven organizational and multi-tasking ability with an ability to adapt quickly in a fast-paced work environment
• Detail oriented with a commitment to excellence

Assurant is a global provider of lifestyle and housing solutions that help leading brands grow revenue, manage risk and deliver a great experience for their customers. We protect, connect, and support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.

For more information, please visit https://www.assurant.com/

Keywords: Assurant, Phoenix , Property Damage Liability Claims Adjuster, Other , Phoenix, Arizona