Reservation Agent (Call Center)
Posted on: October 12, 2021
Job is located at PetSmart's Phoenix Home Office,
remote opportunities for those in the states of Arizona, Arkansas,
Idaho, and Oklahoma are also available.
Operation: 3:45 am - 11 pm Arizona Time
If you enjoy helping people find the right
information, services, and care for their pets, then you would be a
great fit as a Services Reservation Agent. In our Service
Reservations Center, you’ll find a casual call center atmosphere, a
performance bonus program, immersive hands-on training, and
flexible scheduling while you assist pet parents with their
boarding accommodations for their loved ones.
WHAT YOU’LL DO:
While working in our Reservations Center, you’ll
provide information about our PetSmart services including our Pets
Hotel, Grooming Salon and Pet Training. Additionally, you
- Answer incoming phone calls
from pet parents, assist with scheduling appointments, and answers
all questions about our services.
- Ensure that all additional
service opportunities are presented to the pet parent in a
confident manner including "why" the service would be beneficial to
the pet's experience.
- Answer each call
thoroughly, yet efficiently, ensuring all information is correctly
obtained from the pet parents.
- Demonstrate effective
problem solving and customer relation skills.
- Communicate information
clearly and accurately to the pet parent through the appropriate
written and verbal means.
- Provide feedback to
supervisors on processes and customer interactions as
YOUR SKILLS AND
We’ll provide training and information to make
sure you’re comfortable in your new role, however, we’re looking
for you to come to the table with the following skills and/or
- High school diploma or a
combination of education and experience
- Strong grammar and communication
- Demonstrated success in
providing exceptional customer service on the phone and via
- Fluent English required;
English and Spanish would be beneficial
- Perform at, or above,
the company's expectations including maintaining appropriate
performance levels for Individual Talk Time, Quality, Sales
- Demonstrate regular
attendance and adherence to call center schedule
WHY YOU’LL LOVE IT
PetSmart’s home office offers
outstanding amenities in a fun and rewarding workplace
- Pet friendly environment, bring your pets to work!
- A work-life balance and family events such as movie nights, art
events and holiday festivals
- “Top Dog” gym with equipment, fitness classes, massage
therapists and personal trainers
- “Sit & Stay” Café serving fresh breakfast and lunch
- Starbucks cart—productivity at its finest!
- “Lil’ Paws” learning center and onsite childcare facility
- Volunteer events with PetSmart Charities
must be over the age of 18.
Keywords: PetSmart, Phoenix , Reservation Agent (Call Center), Other , Phoenix, Arizona
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