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Sourcer, Customer Experience

Company: DoorDash
Location: Phoenix
Posted on: September 17, 2021

Job Description:

Sourcer, Customer Experience

About the Team

The DoorDash Recruiting Team is focused on building DoorDash culture, one quality hire at a time. We partner with hiring teams to execute recruiting strategies that allow DoorDash to hire remarkable talent in the most efficient and unbiased ways.

Our focus areas are:

  • RECRUITING STRATEGY--We partner with hiring teams to design recruiting strategies & processes to consistently attract and hire amazing people at scale.
  • BUILDING RECRUITING CAPABILITIES--We develop and build capabilities in the people of DoorDash to be an extension of the Recruiting team, increasing their skills and confidence in assessing quality talent with an eye on creating diverse & inclusive teams
  • CANDIDATE EXPERIENCE--We manage the finesse of the interview scheduling and logistics to create a memorable personalized and unparalleled candidate experience.
  • QUALITY OF HIRE--We are a true partner in hiring; it's our job to help managers ensure we take a structured approach to hiring to ensure we are hiring only the best for DoorDash!

The majority of the Customer Experience Recruiting team is based in Phoenix, AZ (home to our Customer Support Center) which is the preferred location for this role.

About the Role

At DoorDash, our sourcers play an essential part in supporting our growing teams by working alongside our recruiters and hiring managers while managing candidates at the top of the funnel. This is a unique and impactful opportunity to help accelerate the business by engaging talent across multiple departments and being an expert and owner of market trends and insights. This role will report to the Recruiting Manager of Customer Experience.

You're excited about this opportunity because you will…

  • Be one of the first sourcers on the Customer Experience Recruiting team, helping build the sourcing function and strategy from scratch
  • Source for qualified candidates with a strong emphasis on building a diverse pipeline of candidates across all levels of the organization
  • Build strong relationships with several of our core business leaders across the Customer Experience organization
  • Partner with recruiters and hiring managers to develop creative strategies for engaging qualified candidates for their teams through resume screening, outbound sourcing, community partnerships, networking, referrals, events, etc
  • Help influence hiring decisions at each point in the recruiting process
  • Leverage data, your knowledge, and industry trends to build creative sourcing strategies and improve our interview process

We're excited about you because…

  • You have 3+ years of sourcing experience, with experience building a diverse pipeline of candidates
  • You have mastered successful pipeline management using an ATS, LinkedIn, and a variety of other channels
  • You enjoy research and like to find candidates through market mapping
  • You have strong written and verbal communication skills
  • You're metrics driven - you use data to help guide your decisions
  • You're open to change, and can thrive in ambiguity - things change quickly in our fast-paced environment
  • You're growth-minded - eager to expand your skill set and excited to carve out your career path in a growth setting
  • You have a desire for impact - and enjoy working collaboratively with your team

Why You'll Love Working at DoorDash

  • We are a technologically and data-driven business
  • We are committed to our clients and connected through our vision of "Delivering Good"
  • We love solving problems, thinking creatively and trying new things
  • We believe in autonomy & taking initiative
  • We are challenged, developed and have meaningful impact
  • We take what we do seriously. We don't take ourselves seriously
  • We have a smart, experienced leadership team that wants to do it right & is open to new ideas
  • We offer great compensation packages and comprehensive health benefits
  • You will be proud to say that you work for DoorDash and will know that the work you do brings joy to our clients every day

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States, Canada, and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the resources, and opportunity to excel.

Keywords: DoorDash, Phoenix , Sourcer, Customer Experience, Other , Phoenix, Arizona

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