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Retail Sales Associate (Part Time) - Arizona Biltmore, a Hilton Waldorf Astoria Resort

Company: Hilton
Location: Phoenix
Posted on: July 21, 2021

Job Description:

Job Description

The stunning Arizona Biltmore, a legendary landmark hotel, boasts a colorful history and superior service; all set within 39 acres in the heart of Phoenix and the prestigious Biltmore Community. With eight pools, two championship golf courses, a spa and event space overlooking lush gardens and surrounding mountains - it's little wonder the resort is a favorite vacation retreat of U.S. presidents and legendary film stars since 1929. Arizona Biltmore, A Waldorf Astoria Resort is one of the few hotels worldwide with an architectural imprint left by respected American architect, Frank Lloyd Wright. 


  • Looking for someone with full availability to work weekends in addition to 1-2 weekdays.

  • Must be available to work both AM and PM shifts between the hours of 6am to 10pm.

  • Must have an outgoing personality and strong customer service skills to match

  • 1 year minimum cash handling, credit and debit transaction experience is preferred.

  • Prior hospitality/retail/customer service experience is preferred.

Come and be a part of a great team at the Arizona Biltmore! 



What will I be doing?


As a Retail Associate, you would be responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


  • Greet and acknowledge guests upon arrival in the shop.

  • Demonstrate knowledge of merchandise, styling and pricing.

  • Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates and cards.

  • Wrap merchandise and pack orders for shipping.

  • Assist in conducting inventory and ensure adequate merchandise supply levels.

  • Respond to guest inquiries and requests in a timely, friendly and efficient manner.



Work Schedule: Part Time- needs full open availability to work any shift between 6am-10pm including weekends, and holidays.


What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Keywords: Hilton, Phoenix , Retail Sales Associate (Part Time) - Arizona Biltmore, a Hilton Waldorf Astoria Resort, Other , Phoenix, Arizona

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