Located in Paradise Valley, Arizona; Sanctuary is now hiring for
our elements Team.
This position averages between $14.00-$17.00 per hour after
This position contributes to Sanctuary's success by working
within the framework of a quality Food and Beverage service team.
Greet and seat guests in a warm, friendly and sincere manner. Make
a good first impression, and insure guests are happy when leaving
the restaurant. Manage seating charts and systems as well as relay
pertinent information regarding guest requests to servers and
management. A focus on living the Sanctuary Commitments and our
Promise of Care Enough to do it well is critical to the success of
Note: the following duties and responsibilities are not
Provide a smile and friendly greeting for guests, use guest's
name, confirm number in party, ask guests their seating preference
and needs/requests, walk with guests at their pace to the table,
alert guests of steps and inclines, and inform server and/or
manager of special needs.
Present menus to guests and inform server of guest present at
the table, return to the lobby to greet guests, and check dining
room for guests who are ready to leave.
Hold knowledge of the floor plan, server station assignments and
Maintain accurate seating chart and cover tally.
Inspect menus for cleanliness and crispness and change out when
Walk through dining area and jade bar, note and correct any
irregularities (lights burned out, furniture repairs, etc.).
Able to make reservations accurately and courteously.
Answer phones with knowledge of the operation of the resort and
restaurant and/or direct the guests for further assistance.
Acknowledge and thank exiting guests, ask them to return, ask
about their dining experience and follow through with the manager
with any guest issues.
When closing, inspect for cleanliness and prepare the station
for the next day.
Attend all scheduled staff meetings and supplemental training
Maintain a positive work atmosphere by acting and communicating
in a manner that enables getting along with guests, vendors,
co-workers, and management.
Perform additional duties as requested by the Restaurant Manager
and/or Assistant Manager.
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he/she can
perform the essential functions of the job, with or without
reasonable accommodation, using some other combination of skills
Due to constant public contact, grooming is a factor of the
utmost importance and must adhere to appearance code guidelines as
set fourth in the Employee Handbook.
Ability to remain on feet for a prolonged period of time and
ability to escort guests.
Ability to maintain a pleasant disposition and work smoothly in
high stress work environment.
Pleasant voice and phone etiquette.
Ability to identify, address and resolve conflict.
Maintain good safety habits and report unsafe or hazardous
conditions to Security.
Promote excellent guest relations while living the Sanctuary
High School Diploma or G.E.D. Equivalent
Related Work Experience
Prior experience in restaurant operations preferred.
Experience with hospitality and customer service required.