Are you searching for a rewarding. fulfilling position that
offers challenging work and the ability to make a big impact while
working side-by-side with a team of fun, innovative people?
Ideally, would you like this position to be with an organization
that makes a positive contribution to the world? If sowe would love
to hear from you!
University of Phoenix is a leading higher education institution
founded in 1976 by Dr. John Sperling. Our mission is to improve the
lives of our students, their families and future generations
through higher education. Our values (which, hopefully you share)
are: Brave. Honest. Focused.
Our University values and embraces all team members and their
unique perspectives. We fundamentally believe in fostering an
environment which deeply respects, celebrates, and actively
encourages a diverse workforce. We are committed to hiring -and
learning from -those who share our passion to help others achieve
their educational aspirations.
We offer excellent benefits, an effective recognition program,
and outstanding learning and development tools, including tuition
vouchers for employees and their qualified family members.
About the Position
This position is responsible for advising undergraduate and
graduate students regarding enrollment and degree completion
requirements as well as admitting students for the University's
graduate and undergraduate certificate programs. This includes
developing academic plans for degree or certificate completion
following established guidelines.
What You'll Do
NOTE: The primary accountabilities below are intended to
describe the general content of and requirements of this position
and are not intended to be an exhaustive statement of duties.
Incumbents may perform all or most of the primary accountabilities
listed below. Specific tasks or responsibilities will be documented
in the incumbents' performance objectives as outlined by the
incumbents' immediate supervisor or manager.
1. Conducts student appointments to identify students'
educational goals and disseminate course and program information.
This includes advising potential and/or current students with
respect to enrollment, transferability and applicability of
previous college credits earned, degree program options, degree
program requirements and progress, and providing information on
university policies, practices and rules.
2. Assists potential and/or current students in understanding
their financial obligations while partnering with students'
assigned Finance Advisor. Informs students of appropriate time and
program commitments while helping them identify available options
to develop a personalized plan for success.
3. Uses professional knowledge and perspective to relate to new
and potential students to establish professional rapport and add to
the student experience.
4. Provides effective communication with potential and/or
current students via telephone, email, and/or in person.
5. Utilizes critical thinking and problem solving skills to
address and resolve student issues and ensure a positive student
6. Assists students by performing appropriate follow up and
coordination with team members. This includes working with
employees in a team environment and providing accurate student
information and assistance to other team members in and/or outside
of their functional areas.
7. Demonstrates personal and professional integrity as outlined
in the Apollo Code of Business Ethics.
8. Monitors student participation and progress through the
enrollment process to ensure that students are in compliance with
9. Assists students in making informed decisions by providing
timely, accurate, and comprehensive enrollment options and program
What You Bring to the Table
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:
* High School Diploma or GED * Customer Service Experience *
Must be able to travel to offsite meetings or appointments as
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:
* Bachelor's Degree * Prior experience at UOPX or another
employer in a counseling, career planning/coaching, enrollment,
financial aid, or related role * General knowledge of the higher
education industry * Call / Contact Center experience * Knowledge
of fields of study, such as business, education, technology,
counseling and/or nursing * Strong interpersonal and communication
skills to accurately and effectively convey UOPX information *
Computer literate with an ability to learn proprietary software
applications * Self-motivated and able to work effectively in a
team environment or independently * Able to perform and manage
multiple tasks efficiently and effectively
As an Equal Opportunity employer, we particularly encourage
applications from members of historically underrepresented
racial/ethnic groups, women, individuals with disabilities,
veterans, LGBTQ community members, and others who demonstrate the
ability to help us achieve our vision of a diverse and inclusive
The University does not discriminate in its employment practices
or in its educational programs or activities on the basis of
sex/gender. Sexual harassment, sexual assault, dating and domestic
violence, and stalking are forms of sex discrimination, which are
prohibited under Title IX of the Education Amendments of 1972 and
by University policy. Reports of misconduct, questions regarding
Title IX, and concerns about noncompliance should be directed to
the Title IX Coordinator:
Bridget Beville, JD, Title IX Coordinator
4025 S. Riverpoint Parkway
Mail Stop: CF-K303
Phoenix, AZ 85040
For a complete copy of the University's Equal Opportunity,
Harassment and Nondiscrimination Policy and additional information
on Title IX, please click the Title IX Information link at the
bottom of the page.