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Student Enrollment Representative

Company: University of Phoenix
Location: Phoenix
Posted on: June 12, 2021

Job Description:


Are you searching for a rewarding. fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If sowe would love to hear from you!

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which, hopefully you share) are: Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring -and learning from -those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

This position is responsible for advising undergraduate and graduate students regarding enrollment and degree completion requirements as well as admitting students for the University's graduate and undergraduate certificate programs. This includes developing academic plans for degree or certificate completion following established guidelines.


What You'll Do

NOTE: The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager.

1. Conducts student appointments to identify students' educational goals and disseminate course and program information. This includes advising potential and/or current students with respect to enrollment, transferability and applicability of previous college credits earned, degree program options, degree program requirements and progress, and providing information on university policies, practices and rules.

2. Assists potential and/or current students in understanding their financial obligations while partnering with students' assigned Finance Advisor. Informs students of appropriate time and program commitments while helping them identify available options to develop a personalized plan for success.

3. Uses professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience.

4. Provides effective communication with potential and/or current students via telephone, email, and/or in person.

5. Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure a positive student experience.

6. Assists students by performing appropriate follow up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional areas.

7. Demonstrates personal and professional integrity as outlined in the Apollo Code of Business Ethics.

8. Monitors student participation and progress through the enrollment process to ensure that students are in compliance with University policies.

9. Assists students in making informed decisions by providing timely, accurate, and comprehensive enrollment options and program information.

Supervisory Responsibilities



What You Bring to the Table


* High School Diploma or GED * Customer Service Experience * Must be able to travel to offsite meetings or appointments as needed


* Bachelor's Degree * Prior experience at UOPX or another employer in a counseling, career planning/coaching, enrollment, financial aid, or related role * General knowledge of the higher education industry * Call / Contact Center experience * Knowledge of fields of study, such as business, education, technology, counseling and/or nursing * Strong interpersonal and communication skills to accurately and effectively convey UOPX information * Computer literate with an ability to learn proprietary software applications * Self-motivated and able to work effectively in a team environment or independently * Able to perform and manage multiple tasks efficiently and effectively

As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

The University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender. Sexual harassment, sexual assault, dating and domestic violence, and stalking are forms of sex discrimination, which are prohibited under Title IX of the Education Amendments of 1972 and by University policy. Reports of misconduct, questions regarding Title IX, and concerns about noncompliance should be directed to the Title IX Coordinator:

Bridget Beville, JD, Title IX Coordinator

4025 S. Riverpoint Parkway

Mail Stop: CF-K303

Phoenix, AZ 85040

602-557-1823 office

480-273-0455 mobile

For a complete copy of the University's Equal Opportunity, Harassment and Nondiscrimination Policy and additional information on Title IX, please click the Title IX Information link at the bottom of the page.


Keywords: University of Phoenix, Phoenix , Student Enrollment Representative, Other , Phoenix, Arizona

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