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Call Center Agent - Remote/Work From Home

Company: ReqRoute,Inc
Location: Phoenix
Posted on: June 12, 2021

Job Description:

Customer Service Agents
Phoenix, AZ

Hiring process: Phone interview

Work from Home and equipment will be provided

Agent Responsibilities:

  • CSR is Responsible for answering inbound calls for 8 hours a day
  • Provide exceptional service with an emphasis on first call resolution, the call center Agent will be ready to address and answer any question regarding members health insurance with a high level of professionalism, accuracy and attention to detail
  • CSRs will use critical thinking and reach out to any internal team or provider in order to assist callers and address their concerns
  • CSRs will live-document all caller interactions in accordance with Quality Assurance Guidelines
  • Agents will need to verify their quality scoring as calls are graded, in order to confirm agreement or dispute any scoring
  • Agents will adhere to their slated schedule and will be either on a call, or readily waiting for a call in order to maintain minimum Production and Schedule Adherence standards
  • Agents will be required to check two different email accounts daily, stay up to date on call handling resources, and complete mandated knowledge checks as assigned
  • Agents will be required to use a laptop and monitor and navigate multiple systems while assisting members
  • Minimum High School Diploma (or GED) required
  • Minimum 1 years Customer service experience in call center environment
  • Have some experience in Inbound Calling.
  • Proficiency in Microsoft Word and Microsoft Excelrequired
  • Should have experience in using dual monitors, multiple applications, and phones simultaneously.
  • Strong people skills and must enjoy speaking with customers
  • Excellent written and verbal communication skills.
  • Ability to meet deadlines and work under pressure.
  • Excellent time management and organizational skills.
  • Accurate keyboard skills and proven ability to enter data at a required speed.

Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708

Keywords: ReqRoute,Inc, Phoenix , Call Center Agent - Remote/Work From Home, Other , Phoenix, Arizona

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