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Customer Service Credit & Housing Counselor - Telework

Company: Money Management International
Location: Phoenix
Posted on: June 12, 2021

Job Description:

Customer Service Credit & Housing Counselor - Telework

Know You Made a Difference Today

MMI currently has a full-time telework (remote work from home) call center opportunity available for a Customer Service Representative / Credit & Housing Counselor.

At Money Management International, it's more than just a job; it's an opportunity to make a difference. Feel good at the end of your work day!

Who is MMI?

Money Management International (MMI) is a non-profit agency that helps create, restore, and maintain a life of financial wellness through empowered choices. MMI is changing the way financial challenges are solved. You can be a part of facilitating that change.

What will you do as a Counselor?

As a Credit Counselor you will help individuals and families who are experiencing financial hardship. You will educate your client on options and assist them in selecting a solution that fits their situation. You will meet with people in person or over the phone in a call center setting, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and place them on the road to financial success.

The ideal candidate should possess the following:

High School Diploma or Equivalent. Associate or Bachelors degree preferred. Minimum of two years experience in a customer service and/or sales environment. Must have previous Housing Counseling experience. Required to obtain NFCC, FCRA, and HUD Housing Counselor Certification at the conclusion of initial training and prior to counseling. If applicable, may be required to obtain additional certifications for counseling services being provided. Applicants with a HUD Housing Certification is a plus. Ability to pass a pre-employment screening process including criminal background check and drug screen. Bilingual Spanish - speaking is preferred, but not required.

This Full-Time position includes the ability to participate in our full benefits package.

MMI is a qualified employer for the Federal Public Service Student Loan Forgiveness program. Ask us for details!

To apply and learn more about MMI, please visit our Careers site:

MMI is an Equal Opportunity Employer, and all candidates will receive consideration without regard to their disability or protected veteran status. Females/Minorities/Disabled/Vets.

U.S. residents only.

MMI is a member of the National Foundation for Credit Counseling, the Better Business Bureau, and a member of the Council on Accreditation.

The scheduled shift will be Monday-Friday from either 8am-5pm cst, 9am-6pm cst, or 10am-7pm cst with the ability to be able to work either one or both days on the weekend if needed. Please note that the shift is subject to change based upon business need.

Keywords: Money Management International, Phoenix , Customer Service Credit & Housing Counselor - Telework, Other , Phoenix, Arizona

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