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CB Fulfillment Technician

Company: TrueNet
Location: Phoenix
Posted on: June 12, 2021

Job Description:

TrueNet Communication is seeking a CB Fulfillment Technician. This role is responsible for configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephoney traffic. This role utilizes various applications for implementation, service, test nd acceptance (Remedy, NetSmart, SAM Preside, Granite, Procomm Plus and Secure CRT.

Essential Position Functions:

  • Under close supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which involve custom design.
  • Initially activates electronics by powering up the equipment to ensure service.
  • Loads configuration from work package on customer premise equipment.
  • Performs customer CPE testing on-site.
  • Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
  • Coordinates equipment pick up.
  • Creates, updates and closes Remedy tickets and coordinates with change control as needed.
  • Ensures quality and processes, programs and customer satisfaction.
  • Must be proficient in writing and presenting a method of procedure for our customers' approval.
  • Stages all of the equipment and inventorying material for accuracy.
  • Assigns specific tasks to subordinates and monitors their work ethics for efficiency, quality, and safety.
  • Responsible for the accuracy in the installation of each and all types of equipment installed.
  • Performs a test for completeness or wiring to ensure all is installed correctly.
  • Responsible for the accuracy of all final paperwork required and turned over to the customer in a timely manner.
  • Completes quality assurance procedures and checks the final products for errors.
  • Ensures the safety, quality, and efficiencies of the crew.
  • Interfaces with customer contacts on projects and work orders.
  • Preforms end-to-end provisioning for customer circuits as designed in an accompanying work package from engineering.
  • Interfaces with the end user (contact person) and coordinates with other vendors for each project when required by the customer.
  • Provides technical support for customer contacts and technicians on request.
  • Configures CPE in warehouse prior to installation at customer premises.
  • Ensures appropriate IOS upgrade is applied.
  • Understands, adheres to, and promotes the Environmental, Health & Safety policies of all Telecommunication standards.
  • Other duties as required.

Education and/or Experience:

  • High school diploma or GED required.
  • AA/AS Degree or Technical Certification in related discipline Desired (Technical Operations)
  • Vocational/Technical Business School Desired.
  • Minimum of 1 year experience in a related field (Technical Support, Installation and Maintenance)
  • Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and Telephone Technologies.
  • Prior commercial installation and technical experience.
  • Cisco Certification
  • Must be able to efficiently use a Windows-based computer.
  • Ability to prioritize and complete assignments accurately and in a timely manner.
  • Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
  • Strong interpersonal, organizational, oral and written communications skills.
  • Must be able to work alone, and with a team.
  • Must be able to pass a drug screen and criminal background check.
  • Valid local State Driver's License required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Prolonged standing.
  • Climbing of stairs, ladders, and/or scaffolds.
  • Carrying of loads up and down stairs. Reaching and/or grasping.
  • Stooping, kneeling, walking, bending, crawling, and crouching.
  • Carrying, pushing and/or pulling.
  • Finger and wrist dexterity and hand/eye coordination.
  • Heavy physical effort (usually lifting/moving up to 70 pounds).
  • Ability to effectively communicate with employees, management, peers, et al.

Work Environment:

The work environment characteristics described here are representative of those of a standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exposure to noisy or dusty conditions.
  • Exposure to mechanical, electrical, and/or other hazards.
  • Frequent use of a computer is necessary.
  • This position requires use of all general office equipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age or veteran status.

TrueNet is an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities and Protected Veterans.

California Consumer Privacy Act (CCPA), read here

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position (H1B, etc.).

TrueNet Communications is a national infrastructure engineering and specialty contractor serving the wireless, broadband, and telecommunications markets. We plan, design, build and support communications infrastructure for our clients across North America. Join our team of professionals where you can advance your career in a fast pace, GROWING industry! We offer competitive salaries, excellent benefits, 401k, paid time off and paid holidays.

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Keywords: TrueNet, Phoenix , CB Fulfillment Technician, Other , Phoenix, Arizona

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