Company: Diamond Resorts Corporation
Posted on: June 12, 2021
Under general direction, the Concierge provides sales agents
with qualified prospects for timeshare presentations as well as
provides general concierge services for all members, owners and
guests by offering area information and booking activities.
ESSENTIAL JOB FUNCTIONS
Book qualified prospects for sales presentations or alternate
Maintain the minimum standard for penetration, bounce back
sales, show percent, and budgeted volume per month based on guest
Provide a specialized check-in experience and possibly escort
guest to unit, as defined by role.
Learn and deliver branded and scripted sales pitch.
Collect deposits for presentations booked.
Book and sell area activities for on-site guests according to
business needs and as directed by manager.
Provide guests with site and area information upon request.
Familiar with all company programs, systems and resorts.
Remain current on all area attractions and dining.
Know the resort and all amenities provided.
Ensure highest possible resort guest satisfaction.
Report all negative guest experiences to the In House
Have a weekly and monthly review of targeted penetration and
budgeted Volume per Guest (VPG) with management.
Place and receive phone calls to guests on property and prior to
arrival to offer full concierge services.
Willing to work in a variety of different work environments
including VIP Concierge, Pre-Arrival and Desk Concierge.
Attend In House, regional, and staff meetings and trainings, as
requested by manager.
Accurate accounting and reporting of shifts details as
communicated by manager.
Completes all required Company trainings and compliance courses
Adheres to Company standards and maintains compliance with all
policies and procedures.
- Performs other related duties as assigned.
- High School Diploma or equivalent.
- This position does not include supervisory
LICENSE & CERTIFICATIONS
- This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow
both oral and written directions as well as knowledge and usage of
correct business English and office practices. Must be able to
communicate effectively with others, analyze and resolve problems,
maintain effective working relationships, and interact successfully
with internal and external customers.
Specific skills and abilities include, but are not limited to
Ability to work flexible work schedule and days.
Computer proficiency in Microsoft Word, Excel and Outlook.
Understand how to develop and implement business strategies.
Ability to interpret and create policies, procedures and
Excellent customer service skills.
Proficient in time management; the ability to organize and
manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate
Able to establish and maintain a cooperative working
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal
Strong analytical and problem solving skills.
Able to perform a variety of duties, often changing from one
task to another of a different nature, with impending deadlines
and/or established timeframes.
Competent in public speaking.
Performs well with frequent interruptions and/or
- Cash handling skills (the ability to count currency, make and
count back change.
Keywords: Diamond Resorts Corporation, Phoenix , Concierge, Other , Sedona, Arizona
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