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Regional Service Manager (West Coast)

Company: Danaher
Location: Phoenix
Posted on: June 12, 2021

Job Description:

At Cepheid, we are passionate about improving health care through faster, more accurate diagnostic tests. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us, every moment of every day, as we develop rapid groundbreaking solutions to solve the world's most complex health challenges.

Our associates are involved in every stage of molecular diagnostics - from ideation and innovation through development and delivery of life-changing advancements in healthcare-associated infections, sexual health, critical infectious disease, virology and oncology applications. For more details, visit us at www.cepheid.com or follow us on Twitter. (@CepheidNews)

As part of the Danaher family of companies, our work at Cepheid is supported by a global science and technology innovator. In addition to Danaher's unrivaled leadership training and professional development programs, this relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life's Potential.

As the Regional Service Manager (RSM) you will manage a field-based team of Field Service Engineers (FSEs) responsible for providing installation, repairs, and maintenance of Cepheid diagnostic equipment.

Responsibilities:

  • Responsible for total customer satisfaction and prompt resolution of equipment problems.

  • Audit field engineer activity, verify that all preventative and corrective maintenance actions are performed in a timely fashion

  • Review and analyze district performance measurements, implement corrective action when needed.

  • Provide pre- and post-sales support; maintain close working relationships with field sales management and other sales personnel to ensure customer's needs are met.

  • Create and implement strategies to increase service revenue and profitability. Work with FSEs and develop programs to increase service revenue

Qualifications:

  • Highschool diploma with 8+ years of experience OR Bachelor's degree with 5+ years of experience or Master's degree with 3+ years of experience

  • Competent knowledge of MS Office applications

  • Must have a valid driver's license and a driving record that meets Cepheid driver requirements

  • Up to 30% travel required, frequently on short notice

  • Ability to work a flexible schedule, including on-call, nights and/or weekends

As part of the Danaher family of companies, our work at Cepheid is supported by a global science and technology innovator. In addition to Danaher's unrivaled leadership training and professional development programs, this relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life's Potential.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

#LI-BL2

#LI-REMOTE

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

Keywords: Danaher, Phoenix , Regional Service Manager (West Coast), Other , Phoenix, Arizona

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