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Leasing Success Associate

Company: Cardinal Group Companies
Location: Phoenix
Posted on: June 12, 2021

Job Description:

Non-Exempt, Hourly

As the premier consumer facing brand in the residential rental space, The X Company offers its members an unparalleled social and culture lifestyle experience at attainable price points through providing purpose built real estate developments designed to create and activate community. X projects are typically equipped with professionally managed coworking spaces, fitness clubs with best in class wellness programs, food and beverage offerings and events, as well as coliving apartments for rent.

X's project pipeline currently spans seven markets, over $1B of construction activity, and some 10,000+ beds. It's a home, it's a gym, it's a work space, it's energizing experiences, it's a pool bar, and your new network. It's an X.


  • Eats, sleeps, and breathes customer success and manages the on-site team's focus around customer satisfaction
  • Responsible for closing all leads by driving customers to submit a rental application
  • Manages conversion rates, all customer follow up, and adheres to The X Company's Leasing Process
  • Responsible for maximizing the sales CRM to its fullest extent, recording phone calls, prospect notes, and setting follow up reminders for each prospect; ensures all leasing traffic is entered and catalogued correctly
  • Assist customers in the application process and push for the close, every time
  • Ensure all customer fees and deposits are collected in a timely manner
  • Audits all online marketing daily and reports any issue to Leasing Manager
  • Responsible for actively learning and developing skills in accordance with The X Company's Leasing Process
  • Suggest marketing plans, leasing strategies, and pricing adjustments to present to Leasing Manager
  • Responsible for familiarizing yourself with our competitors and knowing how and when to sell our competitive advantage
  • Be a janitor when necessary; walks all units prior to the first showings of the day
  • Other ad hoc duties as instructed by Ownership and Leasing Manager


  • Insatiable drive to deliver exceptional customer service in all situations
  • Relevant sales experience, or applicable experience in hospitality, retail, or property management useful
  • Familiarity with sales CRM software required; familiarity with property management software for managing rent payments, maintenance requests, and other inquiries helpful but not required
  • Tech savvy; able to manage data in multiple systems, including CRM, intercom, package lockers, calendars, and common area displays
  • Able to consistently craft grammatically correct and personably written emails, flyers, and other notices
  • Embraces strategic guidance, problem-solving and new ideas


  • Real Estate license as required by state regulations - preferred


  • Must be able to lift up to 15lbs. on an occasional basis. Ability to tour the property with prospects on a regular basis is required.


  • General office conditions. May be exposed periodically to weather elements when touring the property.

Keywords: Cardinal Group Companies, Phoenix , Leasing Success Associate, Other , Phoenix, Arizona

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