Patient Service Representative
Company: Nationwide Vision
Posted on: June 11, 2021
Job Title: Patient Service Representative
New increased hourly rates
Starting at $14.25/hour
The Patient Service Representative is responsible for the store
clerical tasks such as answering phones, greeting patients and
visitors, and scheduling appointments in a professional and timely
Welcomes and greets all patients and visitors, in person or over
the phones. Answers the phone while maintaining a polite,
consistent phone manner using proper telephone etiquette. Responds
to patients, prospective patients, and visitor inquiries in a
courteous manner. Responsible for keeping the reception area clean
and organized. Registers new patients and updates existing patient
demographics by collecting patient detailed patient information
including personal and financial information. Facilitates patient
flow by notifying the provider of patients' arrival, being aware of
delays, and communicating with patients and clinical staff.
Protects patient confidentiality by making sure protected health
information is secured by not leaving PHI in plain sight and
logging off the computer before leaving it unattended.
This position has no supervisory responsibilities.
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
Education and Experience
Telephone etiquette, customer service, basic word and excel
programs, time management, multi-tasking, organization, scheduling.
High school diploma or GED equivalent. Strong customer service. PC
proficient. Must be able to stand/walk/sit for increments of 4
hours or more. Previous receptionist or medical office experience
This job operates in a professional office environment. This role
routinely uses standard office equipment such as computers, phones,
photocopier, filing cabinets, and fax machines.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently is required to
stand; walk; use hand to finger, handle or feel; and reach with
hands and arms. Must be able to move and lift up to 20 pounds.
Position Type and Hours of Work
This is a full-time position. Days and hours of work varies.
Reports to: Optical Manager
Classification: Full Time/Non-Exempt
This position is expected to travel less than 5%.
Keywords: Nationwide Vision, Phoenix , Patient Service Representative, Other , Anthem, Arizona
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