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Manufacturing Customer Solutions Representative

Company: Balance Staffing
Location: Phoenix
Posted on: April 10, 2021

Job Description:

Balance Staffing is now looking for Experienced Customer Solutions Representative with experience in Purchasing and Manufacturing environment. The Customer Solutions Representative provides superior customer relations and inside sales support to strategic customers and management, leading to increased sales at target margins. Essential Duties and Responsibilities:

  • Responds to all product inquiries including (but not limited to) requests for quotation samples, technical support, or backlog issues.
  • Serves as the company focal point for customer inquiries and interaction.
  • Follows departmental procedures for creating profitable quote or sample request responses.
  • Proactively and regularly follows up on all significant business opportunities and prepares a weekly update of status.
  • Works closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations.
  • Maintains complete and up-to-date quote history and follow-up files.
  • Focus on closing new orders and meeting division monthly and quarterly booking goals as assigned by upper management.
  • Attend production meetings and provide customer commits
  • Drive orders through the factory to meet OTD Knowledge, Skills, and Abilities:
    • Proven Microsoft Office Suite skills.
    • Organized and self-disciplined.
    • Demonstrated excellent oral and written communication skills.
    • Must work well with others.
    • Display a high degree of accuracy and have exemplary attendance. Educational/Certification Requirement:
      • High School diploma or equivalent combination of education and experience preferred. Work Experience:
        • 3 plus years' experience as an Inside Sales Representative
        • Semiconductor industry or Aerospace experience preferred Job Requirements:
          • Responds to all product inquiries including (but not limited to) requests for quotation samples, technical support, or backlog issues.
          • Serves as the company focal point for customer inquiries and interaction.
          • Follows departmental procedures for creating profitable quote or sample request responses.
          • Proactively and regularly follows up on all significant business opportunities and prepares a weekly update of status.
          • Works closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations.
          • Maintains complete and up-to-date quote history and follow-up files.
          • Focus on closing new orders and meeting division monthly and quarterly booking goals as assigned by upper management.
          • Attend production meetings and provide customer commits
          • Drive orders through the factory to meet OTD Knowledge, Skills, and Abilities:
            • Proven Microsoft Office Suite skills.
            • Organized and self-disciplined.
            • Demonstrated excellent oral and written communication skills.
            • Must work well with others.
            • Display a high degree of accuracy and have exemplary attendance. Educational/Certification Requirement:
              • High School diploma or equivalent combination of education and experience preferred. Work Experience:
                • 3 plus years' experience as an Inside Sales Representative
                • Semiconductor industry or Aerospace experience preferred

Keywords: Balance Staffing, Phoenix , Manufacturing Customer Solutions Representative, Other , Phoenix, Arizona

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