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OVERNIGHTS!!! Online/ Webchat Support Rep

Company: Aerotek
Location: Phoenix
Posted on: April 10, 2021

Job Description:

Job Description

  • Customer Support Rep's will be the first point of contact for clients in need of technical support on all of company's exam platforms.
  • Customer Support Representative's will be responding to clients via chat, phone, and email, addressing questions/concerns and technical issues regarding online testing taking/exams.
  • Responsible for maintaining accurate and well-ordered notes.
  • Responsible for proctoring exam takers, to ensure that only approved materials are being using, as well as proactively communicating on-going client issues and resolve complex hardware and software related support problems. SCHEDULE: OVERNIGHT (HOURS VARY BETWEEN THE HOURS OF 8PM-7AM)LOCATION: Phoenix, AZ **THIS IS AN ON-SITE POSITIONQualifications/ Experience Needed
    • High School Diploma or GED
    • Customer Service Experience
    • Time Management Skills
    • STRONG Computer knowledge/Typing skills
    • Excellent communication skills (verbal and written) About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Phoenix , OVERNIGHTS!!! Online/ Webchat Support Rep, Other , Phoenix, Arizona

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