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Contact Center Supervisor

Company: Veloc Inc.
Location: Phoenix
Posted on: February 24, 2021

Job Description:

Contact Center Supervisor

  • Contact Center Supervisor should have at least 2 years of experience directly managing teams of agents in a contact center environment.
  • Experience working in a blended, in-center, and remote environment is desirable.
  • Developing agent skills, managing; productivity, schedule adherence, and quality.
  • Familiar with contact center reporting, key metrics, and coaching methodologies.
  • Experience working in contact center telephony systems, producing team and agent level reporting, live time monitoring, quality assessments, and workforce management systems.
  • Experience with corrective actions, attendance management, and behavioral coaching.
  • Working knowledge of MS Office applications with an emphasis on Excel spreadsheet work. - provided by Dice

Keywords: Veloc Inc., Phoenix , Contact Center Supervisor, Other , Phoenix, Arizona

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