Virtual Executive Assistant (Remote) - 9am to 6pm PST
Company: Startups.com
Location: Phoenix
Posted on: February 24, 2021
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Job Description:
The Virtual Assistant is a vital member of Zirtual. The VA is
the main point of contact with the client(s) and will work
independently with the client(s). The VA will receive support from
their assigned Account Supervisor, who will assist the VAclient
relationship with plan modifications, questions, and provide
feedback on quality, delegation issues and more.The VA will provide
a high-level professional administrative service by working on
tasks and projects as assigned by the client, and ensuring they are
executed on time and to the highest level of quality. The VA is
responsible for being the main point of contact for their assigned
clients, and being familiar with each client's needs and
preferences. The VA must have consistent and proactive
communication with clients and the Account Supervisors. Virtual
Assistants are expected to be available for clients during defined
East Coast (EST) or West Coast (PST) service hours of 9 00 am - 6
00 pm, send weekly usage reports, respond to all communication
within the two hour response window, maintain detailed and
up-to-date client profiles, and follow all Zirtual internal
policies and protocols.Essential Duties And Responsibilities* The
VA may assist the client with* Project management and organization-
to facilitate on-time project and goal completion.* Personal and
business calendar management- scheduling and coordinating
appointments as necessary; proactively monitoring the client's
calendars to identify potential conflicts and ensure the team is
maximizing the client's time.* Research- This may include research
on events, travel, projects, etc. Provide research results to the
team members within established time frame, based on best practices
learned in Zirtual training and team preferences.* Purchases-
ensuring specifications of the purchase meet the client's
satisfaction.* Expense reporting and organization of expenses as
necessary.* Administrative tasks- this may include but is not
limited to inbox management, calendar management, transcription,
standard business correspondence, research and data entry.* Email
inbox management- this may require, among other responsibilities,
responding to and organizing emails as necessary, based on specific
guidelines provided by the client and in line with Zirtual policies
and practices.* Social media management and marketing* Attend
Meetings virtually - as requested by the client. Draft agendas,
take meeting minutes and provide follow up as required.* The VA
must provide continuous clear communication about task status,
needs, and questions to their clients. They should* acknowledge all
tasks assigned within the established time frame* ensure that they
understand expected due dates, and communicate any changes or
delays with the client* ensure the client is aware of their hour
usage and renewal dates by sending a Weekly Usage Report, and if
requested, end of day reporting.* The VA should be open to feedback
from the Account Supervisor on KPIs, task quality and time
management* The VA will reach out to the Account Supervisor
whenever they need additional task support, or client coverage
during a vacation or illness. The Account Supervisor will
facilitate assistance from other VA's.* The VA will ensure they
accurately track all billable hours for the client in the official
Zirtual time tracking system.* Other duties as
assigned.RequirementsDesired Skills and Attributes * Clear,
precise, excellent, proactive and professional written and verbal
communication skills* Ability to organize and effectively
prioritize tasks* Ability to multi-task with various programs and
learn new programs as required* Ability to commit to a minimum year
with Zirtual* Must have meticulous attention to detail, along with
the ability to comprehend difficult tasks* Capable of responding to
stress in a fast-paced environment* Strong interpersonal skills and
ability to quickly develop working relationships* Affable and
enthusiastic attitude towards teamwork* Internet/Web
savvyQualifications* Associate's Degree, Bachelor's Degree, or a
minimum of 7 years experience as an Executive Assistant to C-level
executives* Minimum of 4 years of administrative experience*
Preferred experience working with C-level executives* Proficiency
with Google Suite and Google Calendar, and fluency in Microsoft
Office* Proficiency with a task management program such as Trello
or Asana* Preferred experience with a communication program such as
Slack* Preferred experience with a CRM platform such as SalesForce,
Hubspot, or Zoho* Preferred experience with an expense reporting
program such as Quickbooks or Expensify * Preferred experience with
a travel management program such as Concur* Preferred experience
with a social media management program such as Hootsuite and
Wordpress* Reliable Internet connection and phone* Typing ability
of at least 50 WPM with accuracy* Available from 9 00am to 6 00pm
PST Monday-FridayBenefitsCompensationYou will be compensated as a
1099 independent contractor. VA's are paid 47% of their client's
monthly plans with hourly rates averaging $14 - $20 per hour
depending on the client mix. After 6 months tenure, VA's revenue
split can increase to 50%.
Keywords: Startups.com, Phoenix , Virtual Executive Assistant (Remote) - 9am to 6pm PST, Other , Phoenix, Arizona
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