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Service Manager

Company: Randstad Corporate Services
Location: Phoenix
Posted on: November 24, 2020

Job Description:

job summary Randstad's client is seeking a highly motivated individual to join our Global Service Management Organization (GSMO). The Service Manager (SM) is accountable for the ongoing management of live Services for one or more of the clients Cloud customers. The SM utilizes multiple ITIL processes in the execution of their duties including Change, Crisis, Problem, and Capacity Management to drive platform stability, ensure strict adherence to SLA, and maintain a high degree of customer satisfaction. location PHOENIX, Arizona job type Contract salary 20 - 25 per hour work hours 8am to 5pm education High School responsibilities Key responsibilities include Operational effectiveness, SLA management and overall customer satisfaction. Managerial level POC for all Services provided for designated customer(s). Adherence to proper Service Management procedures. Development of relationships with internal, customer, and vendor stakeholder. Internal and external communication and reporting to all levels of organizational management up to and including Executive level. How you will help Provide management of major incidents and issues for the supported customer Service(s). Drive post incident Problem Management to identify issue root cause and develop plan to prevent future occurrences. Act as relationship builder capable of building and maintaining strong relationships with customer and internal stakeholders at all levels of the organization to facilitate best in class outcome for supported Service(s) and customer(s). Proactively analyze service to identify and remedy potential issues to avoid Service interruptions. Drive cross functional technical teams to manage tactical delivery of Services. Analyze, prepare, and lead regular Service Operational Reviews providing relevant stakeholders insight into the on-going operation of Services. Set, manage, and meet expectations of Service stakeholders guaranteeing clarity, visibility, timeliness. Manage ChangeRelease Process in adherence to Synchronoss and customer policy. Travel within the Americas will be required, occasional global travel may be required. Will be required to be part of on-call team and provide support and leadership outside of core business hours for Major Incidents High impacting issues and emergency change approvals. qualifications Experience level Experienced Minimum 3 years of experience Education High School skills SERVICE NOW excel Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Keywords: Randstad Corporate Services, Phoenix , Service Manager, Other , Phoenix, Arizona

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