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Cloud Operations Engineer-3714

Company: Softsol Resources Inc
Location: Phoenix
Posted on: November 23, 2020

Job Description:

Position Cloud Operations Engineer-3714 Location Tempe, AZ Duration 6 Months Rate 72 to 100hr on W2(Without benefits.) Responsibilities There are 6 openings, can sit anywhere. Cloud Operations Engineer Title Primarily focus on 24x7x365 eyes-on-glass monitoring, alerting, requests, and troubleshooting to include Alert verification and validation of false positives in alignment with SOPs Performing daily system monitoring, verifying the integrity and availability of cloud infrastructure, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, live data feeds, and batch processing Managing internal and external access requests, including approvals and general user administration in alignment with user access control policy Facilitating scheduled and ad-hoc requests including, but not limited to, application restarts and instance resizing Sending internal and external communications for scheduled maintenance and high-priority major incidents Triaging all support requests and performing preliminary investigation for all reported issues Attempting to provide first-call resolution for all reported issues by researching documentation and knowledge base Performing root cause analysis (RCA) and drafting customer-facing summary of events and preventative measures Escalating to second-tier support per incident management process, ensuring adherence to SLAs Setting up bridge calls with the appropriate teams for major incidents Participating in 247 technical support coverage across the cloud datacenter environment and applications Onboarding customers to Managed Services by configuring monitoring and scheduling server and database backups using CRON jobs Performing changes to infrastructure outside of documented runbooks such as software upgrades Submitting well-documented bugs and feature requests Be able to adapt seamlessly to the organization and the customers we serve, demonstrate the ability to learn new skills and technology, and actively take part in ongoing training. Additionally, our ideal candidate should also have the ability to Plan, organize, schedule, and manage activities and estimate effort to complete tasks Communicate with a broad spectrum of individuals and work with all types of people in a multilingualcultural environment to prevent and resolve escalations Drive to change and constantly improve the service that is delivered to the customer with minimum disruption Perform tasks with competing priorities and adapt to changing business needs Manage high volume networks and large traffic websites and make recommendations for scaling when appropriate Drive automation for repetitive tasks to build efficiency and ensure consistent delivery Participate in internal projects to deploy new tools or features Write knowledge base articles and runbooks for commonly asked questions or frequently reported issues Apply analytical skills to assist in the resolution of complex, time-sensitive issues or escalate when necessary with a sense of accountability and sound personal judgment Apply advanced troubleshooting techniques on a variety of operating systems (Windows, Mac, Linux) to provide unique solutions to our customers' individual needs while adhering to security and best practice standards Work on critical, highly complex customer problems that span multiple AWS services Work natively in a mixed WindowsLinux environment and fully comprehend hybrid architectures Perform tasks by executing runbooks and communicating to stakeholders Work in an operational support role with flexible shifts and schedules including weekends and holidays Required Skills The Cloud Operations Engineer will have hands-on experience with typical project and systemcustomer support. This includes planning, coordinating, customer education and support, troubleshooting, problem resolution, product evaluation, and documentation. Additional needed experience includes Implementation, management, and administration of Enterprise systems tools and processes Granting SSH and RDP access Network configuration of Firewalls, VPN, RoutersSwitches, and Load Balancers Troubleshooting and resolving single customer issues with Windows, Mac, and Linux, VPN, permissions, and ownership of a wide variety of account administration tasks Following ITIL processes (Incident, Change and Problem Management Experience with AWS Managed Services (EC2, DynamoDB, RDS, Lambda) Experience with AWS Networking Security Groups and their underlying technologies (Route53, VPC, ALB, Security Groups) Experience in Linux environments (Ubuntu, Amazon Linux) Experience in Infrastructure as Code (Terraform, Gitlab CICD) Knowledge of one or more programmingscripting languages (Python, Go, Bash) Knowledge of container platforms (Docker, Kubernetes, ECS) Knowledge of configuration management and automation tools (Puppet, Chef, Ansible, SaltStack) Knowledge of agile software development practices and release management Good teamwork skills and attention to detail Preferred Skills(Not Required) Additional AWS Certifications Working with external vendors and consulting engagements Scripting languages such as Terraform, Bash, Powershell, Ruby, and Python Managing MySQL andor SQL Server Building and administering LAMP, RoR, Java, andor ASP.NET web application environments Working with different Linux distributions Basic understanding of various network topologies and protocols Git version-control system Monitoring ELK stack or another similar stack System Administration Understanding of web concepts such as DNS, CDNs, SSL and Load Balancing Deploying Infrastructure as Code using configuration orchestration tools such as Terraform or CloudFormation Configuration management tools such as Chef or Ansible. Regard's Abdul Aziz SoftSol, Inc. 42808 Christy St. Suite 100, Fremont, CA 94538. httpwww.softsol.com httpwww.softsol.com Office x 207 Fax (510) 217-3461 Email mailto (CMMI LEVEL 3 COMPANY) "SoftSol is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions."

Keywords: Softsol Resources Inc, Phoenix , Cloud Operations Engineer-3714, Other , Phoenix, Arizona

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