Purpose of Job We are currently seeking a talented Strategic
Innovation Director for the San Antonio Home Office, Phoenix
Campus, Tampa Campus, Tampa Crosstown or 100% Remote Work
USAA is seeking two experienced and talented innovators to join
our Claims Innovation team. Candidates will have the opportunity to
join a team of talented high performers who are working to disrupt
the insurance marketplace. Ideal applicants are business
technologist with both strategy and execution skills, with a
background in insurance or adjacent verticals, and who have who
have a proven track record of identifying and leading
transformational business solutions.
Supports USAA's strategic objectives by researching and testing
innovations related to strategically defined CoSA focus areas.
Accountable for determining the feasibility and viability of
innovation concepts to include early stage research, ideation,
design, incubation, prototyping, piloting, developing a business
case and/or partnering with CoSA leadership for innovation efforts.
Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran spouses
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Identifies and manages existing and emerging risks that stem
from business activities and the job role.
Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for
Conducts quality reviews and observes team members in the
development and delivery of their work; delivers coaching and on
the job training; leads team in resolution of project level
Identifies strategic business opportunities and exercises a
disciplined thought process to evaluate the problem statement and
Delivers a work product which is a qualified concept with a
formal recommendation to Strategy partners to pursue or not
Determines and launches the incubation approach through
experiments to test assumed business value for new opportunities
(technology, channel, etc...), which includes coordination with
internal business partners and securing funding.
Assesses feasibility and viability by evaluating whether the
concept is technically and legally possible, and within realm of
Tests for market need and interest.
May serve as a process owner for business deliverable.
Serves as a consultant to executive management on innovation
Assists unit director with managing workloads and resource
planning; Coordinates executive level communications.
Bachelor's degree, OR
4 additional years of related experience beyond the minimum
required may be substituted in lieu of a degree.
8 years of experience in a business and/or staff function such
as property and casualty, banking, or financial services that
includes 4 years of experience launching innovative solutions,
managing releases, and/or executing effective solutions
Demonstrated problem solving abilities.
Detail oriented with a strong ability to manage and execute
multiple competing projects across multiple CoSA’s, business areas
or external parties.
Demonstrated ability to influence stakeholders from all levels
of executive management an on an Enterprise wide basis.
Advanced knowledge of project-based methodologies such as Agile
and Scrum and tool such as Jira, Asana, Tableau and Salesforce.
Ability to effectively connect cross-functionally throughout the
Subject matter expert level of business acumen in the areas of
business operations, industry practices and emerging trends.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not be able to change your responses.
Advanced business acumen in of digital transformation, strategy
planning, and/or business model development
At least two-years in Innovation, R&D, new product
development, or startup experience
Experience interfacing and partnering with internal stakeholders
and external vendors to achieve win/win outcomes that deliver
quantifiable business value.
Self-starter with the ability to collaborate, adapt, and thrive
in a matrixed environment.
Property Insurance product development or property claims
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
11/10/20 by 11:59 pm CST time .