PhoenixRecruiter Since 2001
the smart solution for Phoenix jobs

Experience Owner Lead - Card Pricing Execution

Company: USAA
Location: Phoenix
Posted on: October 19, 2020

Job Description:

Purpose of Job We are currently seeking a talented Experience Owner Lead – Card Pricing Execution for one of the following locations: San Antonio Home Office II/III, Plano Legacy, Tampa Campus, Phoenix Campus or 100% Remote Work Environment.

The Credit Card Experience team sits in the Retail Bank organization and manages all aspects of the USAA Credit Card business including acquisition, servicing, portfolio management, product development, and product/pricing strategy. As part of the Credit Pricing team, USAA is looking for an Experience Owner focused on managing the execution and oversight of credit card pricing. The role will manage several aspects of Credit Card pricing including execution of rate and fee changes, ensuring compliance with regulatory requirements and partnering with technology to deliver new capabilities.

This role is responsible for creating and executing cross-channel experiences and/or Business Deliverables. Understands the business performance of the experience and its financial impact on the business. Responsible for the risk, controls and mitigation strategies for experiences through consistent use and application of existing frameworks and follows documented risk and compliance policies and procedures for all business activities. Identifies and manages existing and emerging risks that stem from business activities and ensures these risks are effectively identified, measured, monitored and controlled. Job Requirements About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

Responsible for financial, regulatory, and operational risk management related to the experience, prioritizing closing any gaps or findings.

Leads and manages experience life cycle from conception to release, iteration and maintenance, while maintaining and prioritizing a backlog of experience, risk and process improvements to ensure delivery to experience expectations.

Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users for high complexity, high risk and highly regulated experiences, processes and/or business deliverables.

Drives and influences key stakeholders towards a unified experience that serves Members’, Employees and business needs, aligned to strategic outcomes in compliance with applicable regulatory requirements.

Establishes and monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensure correct data and instrumentation for the experience and related processes; uses data to improve experiences.

Leads Agile management rhythms across the experience taxonomy to drive cohesive decision-making and action.

Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.

Identifies and manages existing and emerging CoSA and business process risks across all activities and ensures these risks are effectively measured, monitored and controlled.

Understands acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits.

Understands primary regulations commonly applicable to regulated products and services.

Minimum Requirements

Bachelor’s Degree, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.

8 years of relevant experience in product development, marketing, strategy, digital, process, user experience design , financial services, or banking OR a Master's Degree and 6 years of relevant experience in product development, marketing, strategy, digital, process, user experience design, financial services, or banking.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Requirements

4+ years of financial services experience, preferably in Credit Card pricing, servicing, operations, or receivables platforms with deep knowledge of Credit Card or other consumer financial services product, systems and processes

Experience with consumer lending or financial products (e.g. installment loans, deposit accounts, HELOC, cash advance services, etc.) may be substituted for credit card specific experience

Medium and large bank or financial services institution experience with executing Credit Card pricing and fee changes

Large bank experience managing and executing change in terms notifications, maintaining related agreements, disclosures, and schedules for Card pricing levers including process design, management, and infrastructure

Experience with Credit Card regulations, policies/procedures, issue management lifecycle, and partnering with control & compliance partners

Ability to manage product/experience delivery road maps, derive/apply analytical insights to drive optimization and member experiences

Familiarity or experience creating and maintaining Risk Control Self Assessments (RCSA); designing, implementing and monitoring risk-based controls within a regulatory environment; and navigating effective challenge from risk management functions

Structured thinking with analytical basis and/or experienced six sigma process engineering

Master’s Degree in Business Administration, Marketing, Product Management or Analytics or MS in Engineering or Data Sciences

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 10/20/20 by 11:59 pm CST time .

Keywords: USAA, Phoenix , Experience Owner Lead - Card Pricing Execution, Other , Phoenix, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


IT SOX Advisor Senior (Remote Work Location Available)
Description: Purpose of Job We are currently seeking a talented IT SOX Advisor Senior for the Plano Legacy, San Antonio Home Office I, Phoenix Campus, Tampa Campus or Remote Work Location Available. The ICFR Internal (more...)
Company: USAA
Location: Sun City West
Posted on: 10/28/2020

CDL-A HOUSEHOLD GOODS MOVER OWNER OPERATOR TRUCK DRIVER JOBS
Description: Job Description Drive How You Want. Drive Where You Want. Whether it's regional or OTR Owner Operator truck driver job opportunities that you're on the hunt for, Mayflower has a number of immediate positions (more...)
Company: Mayflower
Location: Prescott Valley
Posted on: 10/28/2020

Talent Acquisition Leaders - Become a Franchise Owner
Description: Own A Franchise40 BUSINESS CATEGORIESPROVEN BUSINESS MODELSFIND OUT HOW BUSINESSOWNERS CAN EARN MOREHave you ever thought about owning your own business If so, now is the perfect time to look into franchise (more...)
Company: WilliamsonHeckt
Location: Prescott Valley
Posted on: 10/28/2020


Get New Contractor Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Prescott
Posted on: 10/28/2020

Ophthalmic Technician
Description: Job Description Ophthalmic Technician - Arizona Eye Institute Benefits Competitive Salary No Weekends Growth Opportunity Medical, Vision, Dental 401k Matching 2 Weeks PTO Holidays Experience: Ophthalmic (more...)
Company: EyeCare Partners
Location: Sun City
Posted on: 10/28/2020

Inbound Sales Retention Account Exec - Phoenix
Description: Job Description Need to earn a minimum of 50,000 a year... want to earn over 100,000 If so - apply today to join our elite award winning inside sales team at DISH Network and be part of the Best Salesforce (more...)
Company: DISH
Location: Maricopa
Posted on: 10/28/2020

Real Estate Listing Coordinator
Description: A high producing real estate team is searching for a Listing Coordinator to handle the listing from start to finish. br br The position requires previous Real Estate experience.-- br br Candidate (more...)
Company: RE/MAX Mountain Properties
Location: Prescott
Posted on: 10/28/2020

Seasonal Personal Vehicle Package Driver
Description: Job Description As a Personal Vehicle Driver , you''ll enjoy a fast-paced, physical position
Company: United Parcel Service
Location: Prescott Valley
Posted on: 10/28/2020

Get New Installing/Repairing Window Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Prescott
Posted on: 10/28/2020

CDL-A Team Drivers: Top Team Pay in the Nation!
Description: CDL A Team Drivers: HUGE 30,000 SIGN ON BONUS split with TONS of miles for OTR
Company: U.S. Xpress
Location: Sun City
Posted on: 10/28/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Phoenix RSS job feeds