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Chief Operating Officer

Company: Food For The Hungry Inc
Location: Phoenix
Posted on: September 16, 2020

Job Description:

At Food for the Hungry, we operate under a set of guiding principles we call “The Heartbeat.” This includes our Values, Vision and Purpose, which serve as the explanation of who we are and how we work as an organization. Together we follow God’s calling to respond to human suffering and graduating communities from extreme poverty.

Job Summary

The Chief Operating Officer  leads and oversees the execution of both private and public funded programs, international operations, program quality, and public policy / advocacy, all collectively referred to as Operations. Reporting to the CEO, this role is a key member of the Executive Leadership Team (ELT) and responsible supporting our Heartbeat as our comparative distinctive, ensuring we deliver on our promise to those we serve and partner with, and generate the right type of resources to allows us to make impact.

Promote, model and safeguard our Christian, biblically based, relational approach in all we do.

Promote and support the organization’s understanding of and alignment with the Food for the Hungry Heartbeat at every level and across all structures and functional areas.

Continue professional growth as a leader by offering absolute candor, seeking the input of others, admitting when mistakes are made, initiating reconciliation when wrongs are committed, and being accountable to others.

Talent

Ensure Operations has the right people, in the right positions, at the right time, doing the right things.

Attract, acquire, retain, motivate and promote the right people.

Ensure accountability, learning and development of the team.

Promote a global “one citizen” model of a unified workforce, irrespective of location.

Invest in and develop global leaders.

Make continual learning, personal growth, and professional development a constituent component of how we organization-wide decisions and investments and how we measure success.

Culture

Build and steward a “Heartbeat” culture which is embraced and lived throughout the organization.

In collaboration with senior leadership, promote the mindsets, skillsets, and behaviors that make up a rewarding, empowering culture that allows staff to be the best version of themselves and that promotes shared success and mission impact.

Ensure that our culture is consistently communicated, actively modeled, and intentionally measured across Operations.

Promote a diverse, equitable and inclusive work place and environment.

Promote, empower and reward a rigorous and performance based culture.

Programs

Ensure FH seeks the right promises, makes the right promises, and keeps the promises we make.

Ensure FH achieves and maintains the highest standards and quality of programs.

Ensure we articulate and operationalize a compelling and viable value proposition, business model(s), revenue model(s) and program model.

Ensure we deliver results, on time, on budget.

Ensure the organization is in compliance with all international, national and local laws and labor regulations as well as the policies and requirements of the partnerships to which Food for the Hungry belongs and the best practices of our sector.

Implement and ensure safeguarding measures and standards (including those addressing physical and sexual abuse and harassment).

Drive for efficiency, simplicity, clarity, action, and results.

Policy and Public Affairs

Promote FH and influence key decision makers in pursuit of our mission.

Effectively promote and market FH as a preferred and trusted partner in policy formulation for corporations, governments and international agencies.

Establish and promote FH’s public policy and advocacy agenda.

Influence key decision makers to embrace FH’s advocacy agenda and our integrated, holistic, biblically based, relational approach to relief and development.

Forge effective partnerships that maximize and amplify our voice and efficacy.

Innovation Position FH as a leader in our sector for effective and innovative programming.

Put in place and oversee an intentional innovation pipeline that seeks to develop, test, grow and bring to market innovative program models, approaches, products and partnerships.

Effectively balance incremental innovation of our core products, programs and approaches, with exploring breakthrough and/or disruptive innovation.

Integration

Ensure effective and appropriate collaboration and integration within and between International Operations and other IFH business and support units.

In collaboration with the CTCO and the CFO, ensure effective communication, planning and execution support between International Operations, HR and Ministry Support Services.

Partnerships and Profile

Encourage, promote and expand appropriate and value added partnerships and collaboration with external organizations and groups.

Promote FH’s brand, programs and abilities to both public and private investors / donors.

Identify, cultivate and promote targeted value added partnerships with local and global organizations and groups that increase FH’s ability to deliver our ministry and mission.

Strategy Realization

Ensure that Operations thinks and acts strategically at all times in alignment with FH’s organizational direction.

In collaboration with senior leadership, co-create the organizational strategy and performance targets.

Develop annual work plans focusing on objectives and key results, aligned with the strategy and organizational targets.

Make adjustments based on data and learning to maximize our ability to achieve our stated objectives.

Ensure strategic and operational alignment across the entire portfolio.

Other Duties as assigned

Experience

Significant years of related experience, with at  least several years in a global organization. Cross-cultural living and working experience highly desired.

Education/Certification

Master’s Degree or advanced studies in relevant field advantageous.

Distinguishing Characteristics

Spiritual wellbeing : Demonstrated personal Christian commitment to serving those who are challenged by poverty and marginalization and in full agreement with Food for the Hungry’s Christian foundation and beliefs as expressed in our Heartbeat.

Strategic Leadership :  Demonstrated experience working in leadership positions including the development of overall organizational strategy and management beyond just HR.

Relational skills : A ble to relate to understand, appreciate and effectively communicate with people from different cultures, diverse backgrounds and perspectives and make them feel welcome, included and valued. Demonstrated appreciation for and familiarity with a relational style of work and management.

Communication :  Effective oral and written communication and presentation skills.

Integrity : Ability to lead with integrity, candor, honesty and sensitivity.

Wellbeing :  Experience developing organizational resilience, employee engagement and wellbeing initiatives.

Managing   change :  Substantial proven ability in successfully managing and leading organizational development and change, including culture change.

Diversity   and inclusion :  Substantial experience with leading, promoting and working in a diverse, inclusive, cross-cultural environment.

Organizational   skills :  Excellent organizational skills; ability to plan and coordinate the efficient flow of projects and processes.

Analysis :  Ability to define problems, collect data, establish facts, and draw valid conclusions.

Travel : Ability to travel up to 20% of time domestically and internationally, to fragile contexts, countries and/or locations.

Supervisory Responsibilities

Directly supervises all aspects of FH programming, public and private funded program execution, and external affairs / public policy and advocacy. Carries out supervisory responsibilities in accordance with the organization’s policies and in compliance with all applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues, etc.

Safeguarding Policy

Food for the Hungry is committed to conducting its programs and operations in a manner that is safe for all beneficiaries it serves. It is FH's policy to create and proactively maintain an environment that prevents and deters any actions and omissions that put any beneficiaries, including children and the most vulnerable at risk. All personnel are expected to conduct themselves in a manner consistent with this commitment and obligation. Any violations of this policy could result in termination.

Keywords: Food For The Hungry Inc, Phoenix , Chief Operating Officer, Other , Phoenix, Arizona

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