At Food for the Hungry, we operate under a set of guiding
principles we call “The Heartbeat.” This includes our Values,
Vision and Purpose, which serve as the explanation of who we are
and how we work as an organization. Together we follow God’s
calling to respond to human suffering and graduating communities
from extreme poverty.
The Chief Operating Officer leads and oversees the
execution of both private and public funded programs, international
operations, program quality, and public policy / advocacy, all
collectively referred to as Operations. Reporting to the CEO, this
role is a key member of the Executive Leadership Team (ELT) and
responsible supporting our Heartbeat as our comparative
distinctive, ensuring we deliver on our promise to those we serve
and partner with, and generate the right type of resources to
allows us to make impact.
Promote, model and safeguard our Christian, biblically based,
relational approach in all we do.
Promote and support the organization’s understanding of and
alignment with the Food for the Hungry Heartbeat at every level and
across all structures and functional areas.
Continue professional growth as a leader by offering absolute
candor, seeking the input of others, admitting when mistakes are
made, initiating reconciliation when wrongs are committed, and
being accountable to others.
Ensure Operations has the right people, in the right positions,
at the right time, doing the right things.
Attract, acquire, retain, motivate and promote the right
Ensure accountability, learning and development of the team.
Promote a global “one citizen” model of a unified workforce,
irrespective of location.
Invest in and develop global leaders.
Make continual learning, personal growth, and professional
development a constituent component of how we organization-wide
decisions and investments and how we measure success.
Build and steward a “Heartbeat” culture which is embraced and
lived throughout the organization.
In collaboration with senior leadership, promote the mindsets,
skillsets, and behaviors that make up a rewarding, empowering
culture that allows staff to be the best version of themselves and
that promotes shared success and mission impact.
Ensure that our culture is consistently communicated, actively
modeled, and intentionally measured across Operations.
Promote a diverse, equitable and inclusive work place and
Promote, empower and reward a rigorous and performance based
Ensure FH seeks the right promises, makes the right promises,
and keeps the promises we make.
Ensure FH achieves and maintains the highest standards and
quality of programs.
Ensure we articulate and operationalize a compelling and viable
value proposition, business model(s), revenue model(s) and program
Ensure we deliver results, on time, on budget.
Ensure the organization is in compliance with all international,
national and local laws and labor regulations as well as the
policies and requirements of the partnerships to which Food for the
Hungry belongs and the best practices of our sector.
Implement and ensure safeguarding measures and standards
(including those addressing physical and sexual abuse and
Drive for efficiency, simplicity, clarity, action, and
Policy and Public Affairs
Promote FH and influence key decision makers in pursuit of our
Effectively promote and market FH as a preferred and trusted
partner in policy formulation for corporations, governments and
Establish and promote FH’s public policy and advocacy
Influence key decision makers to embrace FH’s advocacy agenda
and our integrated, holistic, biblically based, relational approach
to relief and development.
Forge effective partnerships that maximize and amplify our voice
Innovation Position FH as a leader in our sector for effective
and innovative programming.
Put in place and oversee an intentional innovation pipeline that
seeks to develop, test, grow and bring to market innovative program
models, approaches, products and partnerships.
Effectively balance incremental innovation of our core products,
programs and approaches, with exploring breakthrough and/or
Ensure effective and appropriate collaboration and integration
within and between International Operations and other IFH business
and support units.
In collaboration with the CTCO and the CFO, ensure effective
communication, planning and execution support between International
Operations, HR and Ministry Support Services.
Partnerships and Profile
Encourage, promote and expand appropriate and value added
partnerships and collaboration with external organizations and
Promote FH’s brand, programs and abilities to both public and
private investors / donors.
Identify, cultivate and promote targeted value added
partnerships with local and global organizations and groups that
increase FH’s ability to deliver our ministry and mission.
Ensure that Operations thinks and acts strategically at all
times in alignment with FH’s organizational direction.
In collaboration with senior leadership, co-create the
organizational strategy and performance targets.
Develop annual work plans focusing on objectives and key
results, aligned with the strategy and organizational targets.
Make adjustments based on data and learning to maximize our
ability to achieve our stated objectives.
Ensure strategic and operational alignment across the entire
Other Duties as assigned
Significant years of related experience, with at least
several years in a global organization. Cross-cultural living and
working experience highly desired.
Master’s Degree or advanced studies in relevant field
Spiritual wellbeing : Demonstrated personal Christian commitment
to serving those who are challenged by poverty and marginalization
and in full agreement with Food for the Hungry’s Christian
foundation and beliefs as expressed in our Heartbeat.
Strategic Leadership : Demonstrated experience working in
leadership positions including the development of overall
organizational strategy and management beyond just HR.
Relational skills : A ble to relate to understand, appreciate
and effectively communicate with people from different cultures,
diverse backgrounds and perspectives and make them feel welcome,
included and valued. Demonstrated appreciation for and familiarity
with a relational style of work and management.
Communication : Effective oral and written communication
and presentation skills.
Integrity : Ability to lead with integrity, candor, honesty and
Wellbeing : Experience developing organizational
resilience, employee engagement and wellbeing initiatives.
Managing change : Substantial proven ability in
successfully managing and leading organizational development and
change, including culture change.
Diversity and inclusion : Substantial experience
with leading, promoting and working in a diverse, inclusive,
Organizational skills : Excellent organizational
skills; ability to plan and coordinate the efficient flow of
projects and processes.
Analysis : Ability to define problems, collect data,
establish facts, and draw valid conclusions.
Travel : Ability to travel up to 20% of time domestically and
internationally, to fragile contexts, countries and/or
Directly supervises all aspects of FH programming, public and
private funded program execution, and external affairs / public
policy and advocacy. Carries out supervisory responsibilities in
accordance with the organization’s policies and in compliance with
all applicable laws. Responsibilities include interviewing, hiring,
and training employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees;
addressing complaints and resolving issues, etc.
Food for the Hungry is committed to conducting its programs
and operations in a manner that is safe for all beneficiaries it
serves. It is FH's policy to create and proactively maintain an
environment that prevents and deters any actions and omissions that
put any beneficiaries, including children and the most vulnerable
at risk. All personnel are expected to conduct themselves in a
manner consistent with this commitment and obligation. Any
violations of this policy could result in termination.