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Experience Owner (Consumer Lending - Acquisition & Decision Experiences)

Company: USAA
Location: Phoenix
Posted on: May 23, 2020

Job Description:

Purpose of JobWe are currently seeking a talented Experience Owner for one of the following locations: San Antonio Home Office II/III, Phoenix Campus, Tampa Campus or Remotely.The Experience Owner will be responsible for the day to day oversight and management of part of the Consumer Lending Decision Member experience. The experience overall entails the management of a set of processes that encompass 1) working with Bank Credit Risk to develop and implement credit strategies for consumer lending products 2) working with Credit Strategy Delivery to implement credit strategies in our automated decisioning system and 3) working with Underwriting to manually underwrite loan applications in accordance with consumer lending credit policy. (Note: Consumer Lending products encompass - Auto, RV, Boat, Motorcycle, Leisure and Personal-Unsecured Loans) Responsible for creating and executing cross-channel experiences and/or Business Deliverables. Understands the business performance of the experience and its financial impact on the business. Responsible for the risk, controls and mitigation strategies for experiences through consistent use and application of existing frameworks and follows documented risk and compliance policies and procedures for all business activities. Identifies and manages existing and emerging risks that stem from business activities and ensures these risks are effectively identified, measured, monitored and controlled.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.USAA Careers - Award Winning Workplace (17 seconds)USAA Careers - World Class Benefits (31 seconds)Job DutiesManages experience lifecycle from conception to release, iteration and maintenance, optimizing the outcome for the product/experience while prioritizing work to ensure delivery to experience expectations.Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users.Facilitates and drives the end to end ownership and management of experiences and processes to members and/or employees.Aligns focus of stakeholders towards a unified experience that serves Members', Employees and business needs.Monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensures correct data and instrumentation for the experience and related sub-processes; uses data to improve experiences.Partners with Enterprise stakeholders to promote Member experiences and/or Business Deliverables that are aligned to strategic outcomes and compliance with applicable regulatory requirements. Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.Identifies and manages existing and emerging CoSA and business process risks across all activities and ensures these risks are effectively measured, monitored and controlled. Understands acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits.Understands primary regulations commonly applicable to regulated products and services. Minimum RequirementsBachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.6 years of relevant experience in product development, marketing, strategy, digital, process, or user experience design OR Master's degree and 4 years of relevant experience in product development, marketing, strategy, digital, process or user experience design. *Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.PreferredDirect Consumer Loan underwriting experienceProcess Mapping and Solution Design experienceFormal Program/ Project/ Process Management experienceExperience/ knowledge of Banking Regulatory requirementsRelocation assistance is available for this position.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.Last day to apply to the opening is 5/18/20 by 11:59 pm CST time. SDL2017

Keywords: USAA, Phoenix , Experience Owner (Consumer Lending - Acquisition & Decision Experiences), Other , Phoenix, Arizona

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