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Sr. Technical Service Associate

Company: Belcan Corporation
Location: Scottsdale
Posted on: March 18, 2019

Job Description:

A Sr. Technical Service Associate job in Scottsdale, AZ is currently available through Belcan. In this role, you will be responsible for providing technical support to users of company product and systems. You will provide technical, accurate solutions to government and military customers for post-sales support, providing all levels of help with complex products and services in a 24/7 environment. To be considered for this role, you will have an Associate's degree, or equivalent, plus a minimum of 1 year of relevant experience, preferably in cellular, wireless, telecom, or service industry. Due to the nature of the work performed in this facility, US citizenship is required. This is a fourth shift position - Sunday - Thursday 9:00AM - 5:30PM. Sr. Technical Service Associate Job duties: Handle calls from customers regarding specific communication products and services troubleshooting issues regarding the malfunctioning of these products. Coordinate the resolution of customer issues with organizations internal and external to the organization. Answer customer calls presented in call queues, meeting call quality and metrics as defined. Enter customer calls in CSO Call Tracking System per standards.

Qualifications: Must be able to understand complex technical issues and explain these issues in easy simplistic terms. Must interface with other call centers when required. Must be articulate with strong oral and written communication skills. Must be able to do shift work (24/7/365 day customer support operation). Must have prior call center experience solving technical problems remotely. If you are interested in this Sr. Technical Service Associate job in Scottsdale, AZ, please apply via the "apply now" link provided. Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated servicesfrom jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.

Keywords: Belcan Corporation, Phoenix , Sr. Technical Service Associate, IT / Software / Systems , Scottsdale, Arizona

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