Policy and Procedure Technical Writer - Analyst
Company: Union Bank, N.A.
Posted on: February 15, 2019
Description: Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group. Job Summary: Develop new and revised policies, procedures. Process maps and forms for all functional areas within CLSDM, which are complete, well-written and which accurately reflect the the proper level of detail. Ensure documentation is audit ready, functional and accurately reflects the Company's procedures, process flows and controls. Perform the ongoing management of policy recomendationsand procedure documentation CLSDM which includes adhering to a change management process, obtaining approvals from the senior management Publication Approval Committee and Credit Committee for proposed Policy changes, publishing approved documentation to CLSDM's intranet for all-employee access, maintaining published document version archives, and administering a quarterly policy and procedure certification process with applicable senior management. Complete special projects as assigned. Major Responsibilities:* Work with department subject matter experts to develop new and/or revise policy and procedure documents and forms. * Review submitted content from the subject matter experts for completeness, level of detail, content organization, and overall understandability by all readers. * Interview employees for information as necessary through direct/targeted questioning to ensure capture of requirements to ensure documentation is auditable and functional. * Ensure evaluation of process flows and controls are captured. * Facilitate resolution of questions, comments and suggestions back to the department management so as to cooperatively achieve the best end product possible. * Upon approval by department management, forward "final" drafts to the senior management Publication Approval Committee for approval to publish. * For change tracking, approval tracking, and audit purposes, retain pertinent communications with department management, members of the Publication Approval Committee and other key persons, and draft versions with changes/comments from all parties. * Within each policy and procedure document, document the revision history of the document. * Ensure maintenance of all current and previously published editions of policy and procedures documents on a secure network drive for version control, audit, and archive purposes. * Collaborate with the Policy and Procedure SharePoint Administrator to ensure timely updates are maintained. * At the end of each quarter, administer the Policy and Procedure certification process with applicable senior managers and report the results to the Head of Servicing and Default Management and CLSDM Senior Leadership. Qualifications: Business Knowledge and Technical/Analytical Skills:* Wide range of general business knowledge with financial industry-related organizations, primary focus on Mortgage Servicing experience; exceptional written and verbal communication, grammar, and punctuation skills; excellent organizational and analytical skills; excellent interpersonal skills and ability to work with personnel of all job levels; exceptional attention to detail. * Must be proficient with Microsoft Word, knowledgeable with Microsoft Excel, and possess general computer skills. Education & Experience:* Minimum education requirement- Bachelor's degree, preferably in an English- or communications-related area (or proven outstanding writing abilities and skills). Minimum of 10 years experience the fiancial industries with strong preference to Mortgage Servicing experience. * Bachelor's degree in Business or related field from an accredited university or college or equivalent work experience, preferably an English or Communications * Minimum 3-5 years of experience in policy, procedure, documentation and technical writing or equivalent work experienceExperience in bank regulatory compliance preferred Experience in loan operations (i.e., processing, closing, and servicing) preferred Skills/Knowledge:* Must be able to analyze complex content information gathered from different sources into a clear and logical written policy or procedure, streamline processes and flowcharts to deliver logical, conceptual documented proceduresBusiness knowledge of various bank systems/applications preferredExcellent writing, editing, interpersonal and communication skills * Strong analytical, problem solving, and decision making skills to provide sound recommendations and decisions * Proficient in use of Microsoft Office applications The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Keywords: Union Bank, N.A., Phoenix , Policy and Procedure Technical Writer - Analyst, IT / Software / Systems , Tempe, Arizona
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