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Reporting Analyst - SQL Experience Required

Company: Endurance International Group
Location: Tempe
Posted on: June 14, 2018

Job Description:

About us...

Founded in 1997, Endurance has grown into an international family of brands that provide our over 5 Million (and growing!) small business owners with the tools they need to establish and build their web presence, get found in online search, connect with customers through social and email marketing, and more.

At the heart of our technology is a commitment to (em)Powering small businesses with solutions to fuel their online presence and reach customers everywhere. It's what drives our over 4,000 employees every day and it's what ultimately changes the lives of our customers

About the Job...

The Endurance International Team has a position available for a SQL/Reporting Analyst. This position will partner with the database architect and administrator and design and build real time reporting dashboards for key contact center KPIs.

Responsibilities:

Create and maintain real time dashboards with trending and drill down functionality for all contact center KPI's
Manage large complex datasets across multiple platforms
Manage ETL process for all reporting functions
Validate ETL's for data integrity
Writes queries in a manner than minimizes use of resources and results in efficient run times
Automates existing processes and procedures creating efficiencies within the department
Present complex data in an high level easy to comprehend format
Teach basic to intermediate SQL to team members
Evaluates information gathered from multiple sources, reconcile conflicts, decomposes high-level information into details, and distinguish user requests from the underlying true needs.

Qualifications:

2 years of creating and maintaining real-time dashboards using tools such as Tableau, Data Studio, Looker, etc
2 years of experience providing reporting support in a contact center
2 years of experience working with WFM software ' Genesys and/or IEX preferred
2 years of experience extracting data from a phone switch such as Genesys, Avaya, or Cisco
Minimum 2 years of experience with SQL Server 2008R2/2012.
Minimum 2 years of experience working with MS SQL Server Data Tools, SQL Management Studio and Visual Studio, specifically SSRS
Expert level SQL skills to include SQL/T-SQL scripting
Understanding of database normalization, indexing.
Expert level Excel skills
Experience managing large, complex datasets
Ability to summarize large sets of data in a clear and concise manner
Experience with Salesforce preferred
Experience with Python
Associates or Bachelors in related field preferred

When you join our team, we will provide you with...

Self managed PTO program
Medical, dental and vision plans - eligible within first 30-days
Excellent 401(k) matching program
A fun, high-energy and challenging work environment
Team-building activities & recognition
On-site gym & daycare

Keywords: Endurance International Group, Phoenix, Reporting Analyst - SQL Experience Required, IT / Software / Systems, Tempe, Arizona

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