Director, Data Center Facilities Engineering and Operations
Company: American Express
Location: Phoenix
Posted on: February 27, 2026
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Job Description:
At American Express, our culture is built on a 175-year history
of innovation, shared values and Leadership Behaviors, and an
unwavering commitment to back our customers, communities, and
colleagues. As part of Team Amex, youll experience this powerful
backing with comprehensive support for your holistic well-being and
many opportunities to learn new skills, develop as a leader, and
grow your career. Here, your voice and ideas matter, your work
makes an impact, and together, you will help us define the future
of American Express. How will you make an impact in this role? We
need someone to lead facilities engineering and operations teams
for a new enterprise data center currently under construction in
Phoenix. This Director role will be responsible for the following:
• Lead a 24×365 data center team with responsibility for all
aspects of facilities infrastructure, ensuring effective
performance in all operations and maintenance activities. •
Recruit, hire, coach, and develop all facilities team colleagues. •
Establish Standard and Emergency operating procedures and training
programs to ensure a strong safety culture and compliance with
OSHA, NFPA, and company standards. • Serve as the 24x7 escalation
point for facilities-related incidents and emergencies,
coordinating response and resolution. • Implement and manage a
comprehensive maintenance program including procedures, training,
schedules, and third-party vendor engagements. • Partner closely
with the Data Center IT Operations team and develop and maintain
strong relationships across the enterprise. • Manage operating
budgets and resource planning while supporting capital budgeting,
forecasting, and infrastructure investment planning. • Interface
with utilities and local agencies as required. Minimum
Qualifications: • 10 years of relevant experience with full
accountability for managing data center facility operations. •
Experience leading teams of 10 direct reports in a
high-availability environment. • Strength in change management and
large-scale project management. • Proven expertise as a technical
subject matter expert across critical data center systems,
including mechanical, electrical, controls, and life-safety
infrastructure. Preferred Qualifications: • Familiarity with
hyperscale data center facilities and network architectures. •
Experience managing multiple facilities in one region or campus. •
Active engagement with relevant industry organizations,
certifications, events, and conferences. • Exceptional business and
communication skills—including analysis, collaboration,
presentation, and influence—demonstrated within a corporate
environment. Salary Range: $144,250.00 to $256,250.00 annually
bonus equity (if applicable) benefits The above represents the
expected salary range for this job requisition. Ultimately, in
determining your pay, we’ll consider your location, experience, and
other job-related factors. We back you with benefits that support
your holistic well-being so you can be and deliver your best. This
means caring for you and your loved ones physical, financial, and
mental health, as well as providing the flexibility you need to
thrive personally and professionally: • Competitive base salaries •
Bonus incentives • 6% Company Match on retirement savings plan •
Free financial coaching and financial well-being support •
Comprehensive medical, dental, vision, life insurance, and
disability benefits • Flexible working model with hybrid, onsite or
virtual arrangements depending on role and business need • 20 weeks
paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy • Free access to global
on-site wellness centers staffed with nurses and doctors (depending
on location) • Free and confidential counseling support through our
Healthy Minds program • Career development and training
opportunities
Keywords: American Express, Phoenix , Director, Data Center Facilities Engineering and Operations, IT / Software / Systems , Phoenix, Arizona
