Help Desk Analyst II
Company: Robert Half
Location: Phoenix
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for a skilled
Help Desk Analyst II to join our team in Phoenix, Arizona. In this
long-term contract role, you will be responsible for providing
technical support and resolving IT-related issues to ensure
seamless operations. This position offers an excellent opportunity
to apply your expertise in troubleshooting and system support
within a collaborative environment. Responsibilities: • Respond to
and resolve technical support requests submitted via the service
desk system. • Troubleshoot and address issues related to Active
Directory and Windows environments. • Provide assistance with
Windows 10 setup, maintenance, and problem resolution. • Diagnose
and solve basic IT-related problems to ensure uninterrupted
workflow. • Maintain accurate documentation of technical issues and
resolutions. • Collaborate with team members to improve support
processes and enhance user satisfaction. • Offer guidance and
training to end-users to optimize their use of IT systems. •
Monitor and prioritize service tickets to ensure timely resolution.
• Escalate complex issues to higher-level support when necessary. •
Ensure adherence to company policies and standards in all IT
support activities.• Proficiency in Active Directory management and
troubleshooting. • Strong knowledge of Windows 10 operating system.
• Experience with diagnosing and resolving basic IT issues. •
Familiarity with Windows environments. • Ability to effectively
manage and resolve service desk tickets. • Excellent
problem-solving and communication skills. • Proven ability to work
independently and collaboratively within a team. • Prior experience
in a help desk or technical support role is preferred.
Keywords: Robert Half, Phoenix , Help Desk Analyst II, IT / Software / Systems , Phoenix, Arizona
