Advanced Field Service Engineer (Remote)
Company: Honeywell
Location: Phoenix
Posted on: April 22, 2024
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Job Description:
Innovate to solve the world's most important challengesWho Are
We?Honeywell International is a $40 billion diversified Fortune
100 leader with more than 131,000 employees in 100 countries around
the world.
We invent and manufacture technologies that address some of the
world's
toughest challenges linked to global macro trends like energy
efficiency, clean
energy generation, safety and security, globalization, and
customer
productivity.
The Aerospace Technical Support Organization, ATS, responds
to customer technical inquiries 24 hours a day, 7 days a week. The
organization
responds to issues globally and across all aerospace products and
systems. All
team members provide their support for customer satisfaction and
added value to
Honeywell by ensuring that the required customer, product, and
system support
exists for timely issue resolution.
What Are We Looking For?
An exciting opportunity has become available for an
experienced and highly skilled individual to join our Americas FSE
team as an
Advanced Field Service Engineer role where you will provide value
to our
assigned Airline Customers by driving satisfaction and effortless
experience.
You will investigate and resolve technical issues primarily serving
the Airline
Aviation customers. You will provide mechanical and electrical
technical
support remotely as a member of our Aerospace Technical Support
global network.
This could be in the form of telephone, email, onsite visits, and
HUB support
as needed. You will also develop customer relationships to fully
understand and
support their technical support needs. You will drive
organizational knowledge
by capturing and sharing knowledge gained during issue resolution
process.
Key Responsibilities:
Airline Customers for Honeywell mechanical and electrical product
and/or system
technical issues.
knowledgeable on all Honeywell Mechanical/Electrical
product/systems installed
on the various platforms including working knowledge of aircraft
components and
systems as required by the assignment.
Airline Customers and responding real-time to customer technical
inquiries via
phone/email and on-site presence, as necessary.
experience, and knowledge.
the planned effort to develop and deploy the support requirements
for the
Product, System and Services.
within the support organization.
conflicting priorities. Exhibits sound independent judgment in
assessing
priorities, needs and problem resolution.
case closure.
support organization.
plan
product reliability and maintainability for in-service
aircraft.
issues and RAIL to leadership to collaborate across the internal
functions and
generate solutions to customers.
dispatch or by customer request to ATS.
customer aircraft locations to resolve complex technical issues as
required.
periodic visits regularly scheduled calls and face-to-face
quarterly
visits/meetings at assigned Airline Customers locations.
customers.
resolution of issues.
sessions with the customer."
easy re-use.
based on knowledge and expertise.
process related, organizational related.
avionics and mechanical/aviation/aerospace.
the maintenance and troubleshooting of avionic/mechanical
products.
131-9A/9B and 331-350, models, aircraft mechanical systems such
as
environmental control systems, cabin pressure control, oil systems,
bleed air,
hydraulic, pneumatic systems, thrust reversers, Wheels and Brakes,
-actuators, valves, air turbine starters,
sensors, and switches.
weekends, and/or holidays in support of assigned Airline Customer
operation.U.S. PERSON REQUIREMENTS Due to compliance with U.S.
export control laws and regulations, candidate must be a U.S.
Person, which is defined as, a U.S. citizen, a U.S. permanent
resident, or have protected status in the U.S. under asylum or
refugee status or have the ability to obtain an export
authorizationMUST HAVES:
or 10 years of experience in lieu of degree Minimum.
Mechanical systems on business, commercial, and/or military
aircraft.
products.
desired.WE VALUE:
processes.
stress induced and time pressure situations.
change and strong analytical skills.
resolution of issues.
Keywords: Honeywell, Phoenix , Advanced Field Service Engineer (Remote), IT / Software / Systems , Phoenix, Arizona
Click
here to apply!
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