ServiceNow Developer
Company: SHI GmbH
Location: Phoenix
Posted on: May 28, 2023
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Job Description:
Job Summary
The ServiceNow Developer will contribute to a team of specialists
providing development support to SHI customers related to the
workflows they are automating in their ServiceNow environments. The
ServiceNow Developer will join the IT & Software Asset Management
(ITAM) Team to focus primarily on the implementation,
configuration, and management of the customers' ServiceNow
platform.
The ServiceNow Developer will be experienced with ServiceNow
implementations of ITSM, ITAM, and ITOM and will have practical
experience with the implications of sustaining those processes. The
ServiceNow Developer will be part of the SHI project team focused
on delivering successful customer outcomes on the ServiceNow
platform.
The ServiceNow Developer reports to the Technical Architect -
ServiceNow and can be home or office based from SHI office
locations. It is expected that this role may require infrequent
travel both nationally and internationally (max 10%).
About Us
Since 1989, SHI International Corp. has helped organizations change
the world through technology. We've grown every year since, and
today we're proud to be a $14 billion global provider of IT
solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge
approach to help them solve what's next. But the heartbeat of SHI
is our employees - all 6,000 of them. If you join our team, you'll
enjoy:
Our commitment to diversity, as the largest minority- and
woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to
you and your family.
World-class facilities and the technology you need to thrive - in
our offices or yours.
Responsibilities
Include, but not limited to:
Implement ServiceNow platform capabilities specifically the ITAM,
ITSM and ITOM modules including form configuration, workflow
administration, reporting, data imports, custom scripting and
third-party software integrations.
Work with the customer to ensure the configuration of ServiceNow
meets their overall requirements including drafting technically
focused user stories, acceptance criteria, testing strategy, and
knowledge transfer.
Identify potential "problem" areas within customer ServiceNow
environments and provide advice on problem resolution.
Keeps up to date with industry trends and new ServiceNow offerings
to enhance the usability of the ServiceNow Platform.
The ServiceNow Developer will complete all work within agreed
timescales and KPI's.
Assist SHI teams in managing project timelines and customer
expectations.
See themselves as part of the greater whole in meeting or exceeding
business objectives on a regular basis, as well as assistance in
driving key initiatives for ITAM.
Stay up to date on new ServiceNow product offerings, take on-going
training and certification and accreditations.
Maintain industry leading knowledge to understand all aspects of
the ITAM and Software life-cycle - from licensing to purchasing to
deployment to decommissioning.
Learn and follow the ITAM department standards to ensure all
projects are conducted professionally, ethically, and in a manner
consistent with SHI quality standards.
Qualifications
Candidates will hold a Bachelor's Degree or equivalent
experience
Minimum 3 years holding a position configuring and customizing
ServiceNow projects
Minimum of 3 years of experience with common web technologies and
networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
Experience implementing, configuring, and customizing ServiceNow
including experience with common web technologies and networking
(e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
Detailed knowledge of ITIL methodologies, JavaScript and web
software design principals and working knowledge and experience of
IT Service Management processes (Incident, Problem, Change,
Release, Knowledge, Service Catalog).
Detailed knowledge of relational databases, Directory service
integration experience (Active Directory, LDAP, etc.), and
knowledge of Single Sign-on using various authentication methods
(token, SAML 1.1, SAML 2.0)
Required Skills
Strong entrepreneurial spirit; a desire and willingness to "do
whatever it takes"
Client-oriented, professional services mind-set
Ability to manage several projects simultaneously
Good research skills and the ability to manage details
Good analytical skills
Good written and verbal communication skills
Excellent organization and time management skills
Ability to think outside the box
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical
priorities
Ability to work in a fast-paced, high-performance team
environment
Proven experience in ITAM in a similar or same field
Ability to create high-quality documentation with precision
Ability to work with deadlines
Meticulous attention to detail
Highly organized and methodical
Preferred Skills/Qualifications
ServiceNow Implementation Specialist in two or more applications
preferred
Additional experience within the IT or Software Asset Management
field
A second language (preferably French or Spanish) will be an
advantage
Certifications Required
The ideal candidate will hold the following accreditations; if the
accreditations are not currently held the successful candidate will
be required to study and pass all the following accreditations
within a short period of commencing the role. If the mandatory
certifications are not currently held then you will be required to
study and pass the following mandatory certifications at a minimum
within a 6-month period of commencing the role:
Mandatory certifications:
ServiceNow System Administrator
ServiceNow Fundamentals
ServiceNow Implementation Methodology Fundamentals
ServiceNow Platform Implementation
ITAM all modules
ITSM all modules through to ITSM Professional
CMDB and Vendor Portfolio Management
ITOM module, focusing on Discovery and cloud management
Unique Requirements
Additional Information
The estimated annual pay range for this position is $70,000 -
$130,000 which includes a base salary and bonus. The compensation
for this position is dependent on job-related knowledge, skills,
experience, and market location and, therefore, will vary from
individual to individual. Benefits may include, but are not limited
to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran
Status
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Job Locations US-Remote
Requisition ID 2022-11519
Approved Min (Total Target Comp) USD $70,000.00/Yr.
Approved Max (Total Target Comp) USD $130,000.00/Yr.
Compensation Structure Base Plus Bonus
Category Technical Presales/Post Sales
Keywords: SHI GmbH, Phoenix , ServiceNow Developer, IT / Software / Systems , Phoenix, Arizona
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