EUV Field Service Engineer

Company: TRUMPF
Location: Phoenix
Posted on: March 20, 2023

Job Description:

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 70 TRUMPF locations. TRUMPF is the world's leading supplier of drive lasers to Extreme Ultraviolet applications. As a TRUMPF Field Service Engineer; you will be installing, performing retrofits on, upgrading, and repairing the latest technology semiconductor chip manufacturing equipment for some of the global leaders in the industry. You will receive extensive training to get started in the position and for continuous development throughout your career. You will be a contributing member in a growing multi-disciplinary team.

Responsibilities

• Install new and used, Retrofit and/or Upgrade TRUMPF EUV Drive Laser (EUV-DL) systems, alone or with other team members
• Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-
• hours and weekend dispatch as required
• Provide preventative maintenance of EUV-DL systems
• Answer calls for technical support via telephone and email
• Utilize remote diagnostics capabilities to resolve customer concerns
• Understand and utilize technical documentation, schematics, and blueprints during technical support missions
• Can be part of a multi-national team of engineers
• Rotate shift with other Field Service Engineers; part of 24 hours per day / 7 days per week after hours emergency support
• Utilize Service Information Software (SIS) to create, manage and close cases, missions, and reports
• Interface with TRUMPF departments as necessary to obtain answers to technical problems
• Report discrepancies, unresolved or recurrent problems to EUV Management
• Maintain communication with customers, field service engineers and other TRUMPF Inc. personnel in a professional manner, with strict adherence to TRUMPF Inc. policies
• Use knowledge of SAP software and other computer skills as required
• Work with the EUV Administrator, Project Coordinator and Supervisor for coordinating correct field support
• Attend training classes as required to maintain skill levels
• Attend all necessary meetings in person or by telecommunicating.
• Ability to relocate to Portland, OR or Phoenix, AZ
  Travel
  • Up to 100% travel, as determined by management
  • Unrestricted ability to travel throughout North America, Europe, and Asia
  • Must maintain Valid Driver's License
    Physical Requirement
    • Normal amount of sitting and standing, average mobility to move around an office, and ability to conduct normal amount of work on a computer.
    • Must be able to lift and carry up to 70lbs.
    • Ability to operate a pallet jack
      Education & Experience
      • One or more years of experience as a field service engineer or equivalent in customer service
      • 1-2 years in field service machine commissioning experience preferred
      • 2-3 years in field service machine final qualification experience preferred
      • Must have strong electrical and computer systems background, and strong diagnostic experience
      • Good mechanical proficiency with hand tools to include precision measurement tools
      • Excellent verbal and written communication skills
      • Microsoft Office; Word, Outlook, Excel, and PowerPoint TRUMPF Inc. reserves the right to revise or change job duties and responsibilities as need arises. The job description does not constitute a written or implied contract of employment. TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.#MST#LI - Remote

Keywords: TRUMPF, Phoenix , EUV Field Service Engineer, IT / Software / Systems , Phoenix, Arizona