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Manager Customer Technology (CT)Product Development

Company: Arizona Public Service
Location: Phoenix
Posted on: January 27, 2023

Job Description:

Manager Customer Technology (CT)Product Development Apply now Date: Jan 6, 2023 Location: PHOENIX, AZ, US, 85004-3903 Company: APS The APS Promise is our commitment to our customers, community and each other. It explains why were here (our purpose), what were here to do (vision and mission) and the principles and behaviors that will empower us to achieve our strategic goals. It represents the opportunity to build on our cultural strengths and develop new behaviors that will enable our future success. Summary Manager CT (Customer Technology) Product Development - Responsible for driving the new business development process for behind-the-meter (BTM) business opportunities. You are responsible for:

  • Ensures product offerings support business, customer, and regulatory objectives.
  • Leads and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching, and performance management to achieve optimal performance. The kinds of people we want to talk to have done many of the following:
  • Developed comprehensive product strategies
  • Worked with Key Account Managers (KAMs) to communicate new products to targeted customers and support sales plan.
  • Track, trend, and monitor key emerging technologies in the marketplace.
  • Prepared, recommended and oversaw development of operating budgets. Minimum Requirements
    • Bachelor's degree in engineering, science, finance or business, or related field PLUS eight (8) years related experience or an equivalent combination of education and experience.
    • Utility industry experience preferred.
    • Three (3) years' experience in a leadership role.
    • Understanding of product development, project management, and program management.
    • Very strong customer relationship and interaction focus.
    • Extensive experience successfully communicating highly technical product concepts to non-technical customers.
    • Proven record of strong strategic thinking along with the demonstrated ability to develop product strategy related to multiple customer technologies including load management and/or renewable energy products.
    • Strong critical thinking and creativity skills along with the ability to exercise sound judgment by making decisions based on multiple business and customer considerations.
    • Proven ability to establish and maintain effective working relationship with all levels of internal and external stakeholders.
    • Must demonstrate excellent communication skills; able to express ideas clearly and effectively both orally and in writing.
    • Adapts to changing environment and shift priorities while managing a wide-range of projects.
    • Strong project management and process improvement focus.
    • Proficiency with Microsoft Office. Major Accountabilities 1) Identifies, develops and evaluates new BTM products in support of new business development objectives and to meet customer needs. Provides content for new product offerings based off of customer-level needs assessments. 2) Develops comprehensive product strategies that work for multiple customers and align with overall corporate strategy.3) Develops product offerings that support established corporate strategy and ability to ensure strategic alignment of BTM products with Renewable Energy Standard (RES) and Energy Efficiency/Demand-Side Management (EE/DSM) compliance programs.4) Works with Key Account Managers (KAMs) to communicate new products to targeted customers and support sales plan. Performs as a technical sales engineer to communicate complex technical concepts. Interacts with and influences commercial and industrial as well as residential customer classes.5) Selects and develops a high performing team of technically competent, customer-facing professionals through effective coaching, performance feedback, recognition, training and developmental opportunities.6) Track, trend, and monitor key emerging technologies in the marketplace.7) Stay abreast of trends (technical, market, regulatory and political) in order to maximize corporate benefits, mitigate risks/threats, and minimize negative impacts.8) Collaborate with internal business units to understand product needs, opportunities, and business solutions.9) Prepares, recommends and oversees development of operating budgets. Monitors spending for adherence to budget; plans, develops and recommends plans to address variances.10) Represent the corporation on programmatic matters including liaison with public affairs and regulatory on legislation or governmental initiatives, coordinating corporate response and providing testimony at proceedings as appropriate.11) Assist in developing Company BTM strategy by aligning technology specific capability with customer needs by class.12) Collects and monitors BTM market intelligence both at a national/state/local policy level and through assessment of all customer technology activities for similar utilities across the country. Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).Arizona Public Service is a smoke free workplace. Flex Role:This position is not required to be performed at a specific APS facility as long as adequate technology and a solid ergonomic set up are present. Pending agreement with leadership, employees hired into this role will be able to choose where they prefer to perform their work. Employees will have two options to choose from:
      • APS office based: The employee prefers to work most of the time from an APS facility.
      • Home based: The employee prefers to work most of the time from his/her home.*Employees in Flex roles are required to reside in Arizona (or NM for Four Corners-based employees). Role types are subject to change based on business need.

Keywords: Arizona Public Service, Phoenix , Manager Customer Technology (CT)Product Development, IT / Software / Systems , Phoenix, Arizona

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