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VOIP Engineer

Company: GoTo
Location: Phoenix
Posted on: September 23, 2022

Job Description:

Job Description Where you'll work: Anywhere in Arizona About the Role As a member of the Field Engineering team, you will be responsible for assisting new clients implement our products. We are looking for someone with experience in IT. Specifically someone with networking and VoIP experience. Your day to day: You will be responsible to ensure customer network environment compatibility with our UCC Products. Onboard accounts inside of company SLAs. Ensure customer satisfaction and confidence throughout the setup process. Be the lead technical contact on all troubleshooting and integration of our products into the client's environment. Occasional travel required, visiting customers for onsite implementation. End User/Admin training, phone placement, and/or network configuration Strong troubleshooting skills doesn't give up and continuously finds new ways to resolve problems What we are looking for: A minimum of 4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of Unified Communications. Cisco Certifications are a plus Excellent communication, and time/project management skills Ability to develop and maintain close customer relationships, and the ability to work inside a team. Maintain continuous professional development including technical and sales/soft skills. Plans and roadmaps. Be able to perform AD, LDAP and SSO integrations. Have the ability to integrate external solutions that are compatible with our products Experience with Communications/Voice over IP/Video over IP, SIP, and firewalls/network security API understanding is a plus Location required: Arizona You'll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we're passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We're committed to creating an inclusive space for everyone, no matter what. That's how we'll Be Real, Think Big, Move Fast, and Keep Growing along the way.

Keywords: GoTo, Phoenix , VOIP Engineer, IT / Software / Systems , Phoenix, Arizona

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