US-Field Technical Spt Rep

Company: eTeam Inc.
Location: Phoenix
Posted on: June 26, 2022

Job Description:

It is critical that this person be self-motivated and able to manage their time. They must pay specific attention to detail and provide a high level of accuracy

Required:

--- Previous experience with printers or printing industry would be helpful.

--- Previous experience with Client would be preferred.

--- Works on problems/projects of diverse complexity and scope.

--- Exercises independent judgment within generally defined policies and practices to identify and select a solution.

--- Critical skills: Network experience, excellent communication skills, very detail-oriented, positive attitude, customer service experience, organization skills, innovative and resourceful, capable of working with minimum amount of supervision, ability to recognize, prioritize and solve critical customer requirements, excellent PC skills (e.g. Word, Excel.)

This OSA will assist with:

--- Creating reports, many of which will be created and modified through Excel.

--- Pricing in DART.

--- Non-reporting device resolution.

--- Supplies orders

--- Responding to requests from customers for device installations and toner requests.

--- Creating request forms for installations and tracking those.

--- Assisting with tracking and escalations of service cases.

--- Creating change orders

--- Other administrative duties, as requested by the Client Manager

Keywords: eTeam Inc., Phoenix , US-Field Technical Spt Rep, IT / Software / Systems , Phoenix, Arizona