US-Field Technical Spt Rep
Company: eTeam Inc.
Location: Phoenix
Posted on: June 26, 2022
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Job Description:
It is critical that this person be self-motivated and able to
manage their time. They must pay specific attention to detail and
provide a high level of accuracy
Required:
--- Previous experience with printers or printing industry would be
helpful.
--- Previous experience with Client would be preferred.
--- Works on problems/projects of diverse complexity and scope.
--- Exercises independent judgment within generally defined
policies and practices to identify and select a solution.
--- Critical skills: Network experience, excellent communication
skills, very detail-oriented, positive attitude, customer service
experience, organization skills, innovative and resourceful,
capable of working with minimum amount of supervision, ability to
recognize, prioritize and solve critical customer requirements,
excellent PC skills (e.g. Word, Excel.)
This OSA will assist with:
--- Creating reports, many of which will be created and modified
through Excel.
--- Pricing in DART.
--- Non-reporting device resolution.
--- Supplies orders
--- Responding to requests from customers for device installations
and toner requests.
--- Creating request forms for installations and tracking
those.
--- Assisting with tracking and escalations of service cases.
--- Creating change orders
--- Other administrative duties, as requested by the Client
Manager
Keywords: eTeam Inc., Phoenix , US-Field Technical Spt Rep, IT / Software / Systems , Phoenix, Arizona
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