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Technical Support Engineer

Company: Compri Consulting
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Our client in N. Scottsdale is looking for a Technical Support Engineer to join a growing team. You would be responsible for troubleshooting technical issues of our cloud software for our clients. You will be connecting with clients via phone and online and ensuring problems are corrected quickly and efficiently. Ideal candidates will possess strong customer services skills, troubleshooting skills, and be able to communicate well with customers and co-workers. If interested in learning more apply below!

What you can expect:
Supporting multiple end-clients
Receives and records incident related information using a variety of tools, techniques and procedures.
Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.
Address customers' needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.
May work directly with other teams as needed to resolve client issues and request enhancements for our products.
Maintains customer relationships by handling their questions and concerns with speed and professionalism.
Overcomes constraints to resolve client issues and meet established deadlines.
Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.
What we are looking for:
1+ years of experience in a customer service role.
1+ years of experience in a technical support role.
Ability to troubleshoot using skills related to: software functionality / hardware configuration, and technical issues.
Analytical, methodical, detail oriented individual.
Strong desire and passion for learning new technologies, investigating technical problems and helping customers.
Comfortable troubleshooting technical issues via phone/email/chat.
Demonstrated ability to accept feedback, engage in self-reflection and transform that process into performance improvement.

Compri values diversity and provides equal employment opportunities to all employees and applicants for employment. Compri prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compri Consulting has been excelling in IT solutions since 1992. We firmly believe in the importance and value of people and personal relationships. Our organized and unique approach has yielded quality results time after time. For additional Compri job opportunities, please check out http://careerportal.compri.com/#/jobs

Keywords: Compri Consulting, Phoenix , Technical Support Engineer, IT / Software / Systems , Phoenix, Arizona

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