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CEO - Telecom & Cloud

Company: Blue Signal Search
Location: Phoenix
Posted on: January 16, 2022

Job Description:

Our client is a leading telecom carrier, providing top-notch solutions in voice, data, and cloud communications platforms. For over two decades, they have been leading the industry in innovation with quality and superior customer service, front of mind. They are hiring a CEO to work closely with the executive chairman to set aggressive goals and strategies for the company, and then to work tirelessly with the team to implement those plans and drive results.
The CEO will inspire and support the team to optimize results. This will include defining and driving sales, optimizing the company's day-to-day and long-term operations, systems and procedures, and organization, as well as managing all of the financial aspects of the company. In addition, the CEO will be responsible for driving new product development/delivery and providing oversight. To be successful in this role, this individual must have firsthand experience in the UCaaS or telecom space with a proven track record of successfully executing strategic planning, day to day operations, and acquisitions.
This Role Offers:

  • Competitive base salary, plus a comprehensive benefits plan, including medical/dental/vision, 401(k) match, bonus based on company performance, and other perks.
  • High degree of autonomy to bring fresh perspective to the sales team and restructure commercial sales processes and relationships.
  • Best-in-class technology with a diverse wireless solutions portfolio in key growth areas.
  • Company is financially stable, debt-free, and expected to continue to increase revenue YOY.
  • Strong company culture of mentorship and teamwork.
  • Opportunity to develop relevant and in-demand skills in a growing industry.
  • Connect and build lasting relationships with large enterprise clients within the telecom and cloud space.
    Focus:
    • Engage with large enterprise clients as the "face" of the organization, including major carriers, OEMs, and wireless solutions firms.
    • Resolve client issues that have been escalated by Support group.
    • Strategize and game plan around responses from Support to customer; manage and ghostwrite/create communication between BBD Support and customer.
    • Engage with Finance team to gain relevant customer service inventory, costs, and profitability to craft offers that enable BBD to maintain customer business while giving up as little profitability as possible.
    • Conduct daily, weekly, and monthly monitoring of variety of key reports that provide granular insight into business and serve as tools to manage business day to day.
    • Review and analyze a variety of reports and analytics that provide detailed insight into business and business performance. Identify action items.
    • Work with department head and team to track new business from forecasted revenues and profitability, through service delivery process, activation, and revenue recognition.
    • Ensure all deals are tracked and progressing through process; work with team members to push through and overcome any hurdles or delays.
    • Review with VP of Sales of all pending opportunities and hot list daily; outstanding contracts status; inside sales team efforts; and proposals and pricing, daily.
    • Interact with Sales Database Admin regarding ongoing quality lead data for reps.
    • Conduct aggressive prospecting in high-growth markets. Identify new prospects whose business needs align with product offerings and develop compelling use cases.
    • Resolve highest level Network Operation escalations; participate in resolution of issues.
    • Ghostwrite communication between BBD Legal and clients related to contract issues; develop strategy and navigation through resolution of said issues, including filing and participating in litigation if necessary.
    • Resolve regulatory issue escalations with carriers, regulators, where liaison is required between BBD and outside Regulatory counsel.
      Skill Set
      • Bachelor's degree in related field required. Master's preferred.
      • Deep knowledge of major industry players, major enterprise clients, regional and global market trends, emerging and disruptive technologies, and systems/software.
      • 15+ years of experience in the industry with extensive high-level sales experience and ownership over large-scale accounts and business initiatives.
      • Be able to provide a clear track record of previously completed acquisitions.
      • 8+ years of experience managing direct reports and complex cross-functional teams.
      • Understanding team development and business strategy from a people perspective.
      • Proven track record of successfully executing strategic planning, day-to-day operations, and UCaaS/Telco acquisitions in the commercial space.
      • Strong technical aptitude and ability to intelligently speak on the technology and market:
      • UCaaS, SMS, Voice, PBX Cloud, Omnichannel, and other related cloud services.
      • Excellent written and verbal communication; comfortable delivering presentations to board members and high-profile enterprise clients.
      • Understanding of commercial pricing, P&L, impact analysis, and business management is a strong plus.

Keywords: Blue Signal Search, Phoenix , CEO - Telecom & Cloud, IT / Software / Systems , Phoenix, Arizona

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