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Technical Support 1-3

Location: Phoenix
Posted on: November 23, 2021

Job Description:

Duties and Responsibilities - Provide a superior user experience during each interaction with the client, whether communicating with them by phone, chat over their workstation, or email. - Diagnose, document and resolve technical issues within the employee---s level of experience and knowledge. - Use internal and external knowledge bases and resources to research issues independently, including vetting of external sources to ensure accuracy of data. - Escalate issues outside the technician---s level of knowledge and experience, including most server and networking issues, as appropriate and after completing as much troubleshooting as possible. - Work with your team interactively to brainstorm, share ideas, and gain knowledge to help obtain resolution for more complicated client issues.Job Requirements:

  • A Level 1 Technician is expected to be able to resolve the following technical issues with little or no assistance: ---Workstation operating system issues which do not involve networking or server access - Workstation hardware diagnostics, troubleshooting and replacement of field-serviceable parts. - Printer issues which do not involve networking or server access - Standard business application issues (Office, etc.) which do not involve networking or server access

Keywords: TECHSTAFF OF ARIZONA, Phoenix , Technical Support 1-3, IT / Software / Systems , Phoenix, Arizona

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