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EC Claim Technical Consultant (Remote)

Company: American Family Insurance
Location: Phoenix
Posted on: April 10, 2021

Job Description:

At American Family Insurance Claims Services, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

American Family Insurance Claims Services is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:

R21602 EC Claim Technical Consultant (Remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:

Compensation Maximum:


The Claims Technical Consultant drives line of business results through file consultation with claim handlers and staff counsel as needed, on files with coverage questions, high risk litigation, high risk exposure claims including complex file handling as well as participating in quality audits and provides LOB performance improvement recommendations / implementation plans.

* This is a remote, work-from-home position*

Job Description:

Job Level Summary

* Requires specialized depth and/or breadth of expertise in own discipline and/or Property Line of Business.
* Leads others to solve complex problems.
* Works independently on most complex situations.
* May lead functional teams or projects.

Primary Accountabilities

* Drive line of business performance using data to assess needs, opportunities, issues and trends
* Partners with data and analytics to review claim /policy data or hypothesis generated from Claims Data & Analytics (CDA) on loss trends or results as well as creates hypotheses based on observations within the industry, audit or file consultations for analysis with CDA. Helps provide the root cause analysis of loss results to stakeholders based on input from audit, industry trends, CDA, and file consultations.
* May oversee TPA claim operations programs and administer litigation matters.
* Provide consultative technical and authority guidance to file handlers, provide thought leadership on file risks and direction including jurisdictional, statutory, regulatory and technical expertise.
* Provide direct and or second level quality audits to ensure compliance with company objectives, guidelines, regulatory and statutory compliance.
* Identify and develop action plans to improve results through training and guidelines.
* Develop and deliver training as needed based on findings from data, file audits or guideline changes.
* May oversee TPA claim operations and programs.
* May oversee and administer Litigation Program

Specialized Knowledge & Skills Requirements

* Demonstrated experience providing customer-driven solutions, support or service.
* Demonstrated ability to handle complex 1st and 3rd party, multi-line claims.
* Extensive problem-solving skill.
* Demonstrated experience with Quality Audit.
* Extensive knowledge of policies and endorsements coverages.

Education & Licenses

* Valid driver's license required plus an acceptable driving record.

Travel Requirements

* This position requires travel up to 10% of the time.
* Must be willing to travel for Catastrophe duty if necessary.

Additional Job Information:

Preferred Qualifications:

* 5+ years of property claims experience
* Demonstrated experience as a trustworthy, influential leader
* Demonstrated experience developing results-oriented strategy
* Demonstrated experience using data to tell a business story
* Proficiency in Excel, PowerPoint


When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contigent workers are not eligable for American Family Enterprise benefits.

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Keywords: American Family Insurance, Phoenix , EC Claim Technical Consultant (Remote), IT / Software / Systems , Phoenix, Arizona

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