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Network Administrator

Company: HireRising
Location: Phoenix
Posted on: February 24, 2021

Job Description:

JOB TITLE: Network Administrator LOCATION: Role Summary:The IT Network Administrator is a member of a hardworking, globally dispersed and technical sound team. The team supports connectivity all IT systems including but not limited to; network hardware, phone/voice/ call centers, physical and virtual servers, virtualization platforms, storage systems, end points (desktop/laptop/mobile), productivity software (Office, Acrobat, etc.), LOB software, networks, PC's and other IT infrastructure including manufacturing plant-based technology. This position joins our LAN/WAN/Voice infrastructure sub-team providing support to all locations which include working in manufacturing areas as well as offices. A positive customer service mentality is required. Essential Duties and Responsibilities:

  • Provides level I & II support for LAN/WAN/Voice infrastructure and other IT infrastructure and software where required for the entire companies.
  • Assists with the configuration, management, and support of phone systems.
  • Provides Network related support for MS Windows servers located at all companies locations.
  • Assist the team in evaluating solutions, troubleshooting problems, and maintaining infrastructure systems.
  • Assist with the deployment of HP, Dell and Cisco networks including Cisco wireless.
  • Generate knowledge base articles and other technical support documentation.
  • Ability to relay complex technical information to non-technical individuals and can communicate effectively with end users to determine or diagnose network and systems issues.
  • Provide support as required to the IT Compliance Analyst including daily checks and documentation for the many IT audits that are performed each year.
  • Provide level I & II support for IT related requests and issues as part of the service desk team for approximately 25-40% of the time.
  • Provide support for a small number of MS Windows and CentOS servers located in the companies data centers and globally dispersed offices, manufacturing plants and warehouse locations.
  • Perform mid-level maintenance and administrative tasks in VMWare vCenter.
  • Provide support for MS Office 365 software including implementation assistance, networking equipment at all companies locations, and for Cisco phone systems at all locations including deployment of the systems.
  • Take ownership for own safety and quality of work.
  • Participate in own work area or functional Tiered Accountability process.
  • Support conceptualization from the shop floor intended to automate and otherwise reduce waste.
  • Suggest ideas to eliminate waste and to improve work processes and procedures within the IT function, and for improvements in the intersection of IT and other functions
  • Use standard action planning and problem-solving processes including '3 Deep' techniques.
  • Participate in problem solving and improvement activities.
  • Qualifications:For this position, we require a candidate with a working knowledge of network troubleshooting techniques and problem-solving techniques. We also look for an individual who understands network security threats and solutions and monitor for possible breaches as well as has familiarity with network topologies, wiring/cabling, routers, switches, and wireless networks. Additionally, it is useful for candidates to have a core understanding of virtualization technologies.
    • Communicate effectively verbally and in writing.
    • Ability to establish and maintain effective working relationships.
    • Be organized and can multi-task.
    • Strong desire to grow professionally in IT infrastructure.
    • Retain a mentality of seeking to make things better, challenge the status quo, use creative thinking to find better solutions. Must adopt culture of continuous improvement.
    • Proactively seeks out learning opportunities and can translate both successes and failures into decisions/actions to develop yourself and others. Show a willingness to give and receive feedback, accept suggestions, and modify actions accordingly.
    • Have a customer focus mentality by listening to, understanding, and exceeding expectations of customers internally and externally, to build customer relationships for mutual success.
    • Demonstrates the capability to take ownership, set clear goals and priorities, and hold yourself and teammates accountable for delivering results that align with company strategy and Key Performance Indicators.
    • Effectively deal with change and ambiguity, while having a positive outlook and building strong rapport. Manage disputes when they arise by listening and reaching a common ground.

Keywords: HireRising, Phoenix , Network Administrator, IT / Software / Systems , Phoenix, Arizona

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